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What is CCHI’s Refund Policy?

All CCHI certificants, applicants, and candidates must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

1.       Examination Fees

You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

  • you have not scheduled your exam appointment yet, OR
  • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

Requests for a refund must be received prior to the end of your exam eligibility period:

  • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
  • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

To request a refund, you must contact CCHI via email at info@cchicertification.org.

To apply for a future exam after cancelling and receiving a refund, you must pay full costs.

2.       Application Fees

Application fees are non-refundable.

CCHI does NOT refund the following processing fees for:

  • Initial application
  • Renewal application

Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

Do you have a Handbook or Manual about certification renewal?

Yes, CCHI’s Renewal Handbook as well as additional clarifying information can be found at the Renewal Process webpage (https://cchicertification.org/renew-certification/renewal-process/).

How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

I translate documents. Can this be considered performance-based continuing education?

No, translating a document in itself or research in connection with such translation is not considered to be continuing education.

CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous, and sight translation (and also in translation, for a maximum of 8 hours). PB courses must include instructor-led practice (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting, to practice translation and receive some feedback, or to model the translation of assignments.

I do consecutive interpreting. Can this be considered performance-based continuing education?

No, interpreting (or translating a document) in itself or preparing for an interpreting assignment is not considered to be continuing education.

CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous and sight translation. PB courses must include instructor-led practice in those modes of interpreting (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting and receive some feedback or model interpretation of assignments.

 

What is the Certified Interpreter Oath?

In 2015, CCHI adopted a tradition to administer the Certified Interpreter Oath at conferences and other professional events to affirm our certificants’ adherence to the healthcare interpreter code of ethics. The text of the oath is available at the Certified Interpreters wepbage.

What is the accepted length (duration) of a continuing education training course or event?

Effective May 1, 2019, the minimum duration of a CE activity is 30 minutes for general topics and 60 minutes for performance-based (PB) topics. Courses of lesser duration are not accepted by CCHI.

A CE activity (workshop, webinar, conference session, online module, etc.) may include PB exercises that are less than 60 minutes. For example, a one-hour workshop accredited as 1 PB CE hour may include 15 minutes of non-performance, introductory content.

For more information about CCHI’s CE requirements, go to http://cchicertification.org/renew-certification/renewal-process/. For more information about CE accreditation, visit https://ceapcchi.org/Home/Guidelines.

How can I change or add an email or phone number to my CCHI profile?

Please review the screenshots of the CCHI online application system at Your Profile.

Do you have a newsletter? Where can I see the previous issues?

Yes, we publish an electronic newsletter to our subscribers. To see the previous issues, please go to the CCHI Stakeholders webpage at http://cchicertification.org/our-community/ and click on the blue bar “CCHI Newsletters”.

To subscribe, enter your email in the subscription field at the bottom of on any page.

How can I get a training course accredited by CCHI/CEAP?

CCHI administers the national Continuing Education Accreditation Program (CEAP) to allow training providers to accredit their continuing education programs/courses, as well as to accredit conferences and other events organized by interpreter and translator associations.

Please read the CEAP Manual and visit the CEAP website at www.ceapcchi.org for more information.

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