Non-Discrimination Policy

The Certification Commission for Healthcare Interpreters (CCHI) endorses the principles of equal opportunity and non-discrimination. CCHI does not discriminate with regard to age, gender identity, national origin, race, religion, ethnicity, disability, marital status, veteran status, sexual orientation, or any other category protected by federal or state law.

CCHI's Policies for Applicants, Candidates & Certificants

  • ADA Accommodation Procedures

    Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes and other activities to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

    Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

    It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date. Applicants must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability.

    If a special need arises after the candidate submits a request for scheduling but before they actually take an exam, the candidate must complete and submit CCHI’s ADA Accommodation Request Form (click the button below to download this form or see it in Appendix E of the CCHI Candidate’s Examination Handbook). This form and accompanying documentation may be submitted by email to:

    CCHI has specific different types of ADA accommodations for candidates who are blind and for candidates who have low vision:

    ADA Accommodation Policy for the CoreCHI™ Exam for Candidates Who Are Blind

    (Individuals who have low vision, i.e. are not blind, are not provided with any special accommodation for the CoreCHI™ exam because it contains an on-screen font enlargement tool which allows to enlarge the font to a comfortable level.)

    ADA Accommodation Policy for CHI™ Exam for Candidates Who Are Blind

    ADA Accommodation Policy for CHI™ Exam for Candidates with Low Vision

    Candidates who are blind or have low vision may print and take this Template Letter To Medical Provider (click on the title do download) to their doctor to request documentation needed for determining which ADA accommodation such candidates qualify for.


    CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

    ADA Accommodation for Actuator-Assisted Examinations

  • Candidate's Examination Handbook

    CCHI’s Candidate Examination Handbook contains description of CCHI’s certification programs, related policies and procedures, and resources for applicants and certificants.

  • Certification Marks Usage

    The Polices below document appropriate use of CCHI’s Marks and Designations:


    If you have questions about these guidelines, or if you become aware of any unauthorized use of any CCHI’s mark, you can send an e-mail to CCHI to Please include a copy or screenshot of unauthorized use with the e-mail.

    Review the Guide to the Use of the CoreCHI™ Mark by clicking the button below. It is not to be used by interpreters working in languages for which the CHI™ certification exists (not for Arabic, Mandarin, Spanish).

    Review the Guide to the Use of the CHI™ Mark by clicking the button below. It applies to interpreters working in languages for which the CHI™ oral performance examination exists (Arabic, Mandarin, Spanish).

  • Confidentiality Policy

    CCHI respects the privacy of all applicants and candidates. All materials submitted or received in connection with applications and all test scores are held in confidence, except upon permission for disclosure from the applicant or candidate or except as required by law, including disclosure to governmental licensing bodies upon appropriate written request.

    CCHI has established a number of policies and procedures to ensure the integrity of its examination procedures and protect applicant and candidate privacy:

    • With candidate permission, CCHI may release exam results to the educational program(s) which the candidate graduated from to assist the educational program or aid in reimbursement of fees. Individual candidate results may be counted, without authorization, in aggregate data gathered for program evaluation and reporting purposes.
    • Performance feedback reports providing data on exam performance will be released only to the candidate.
    • All exam content and materials are strictly confidential and will not be released to anyone except those involved in the development and administration of the exam.
    • Candidates and certificants shall not disclose, reproduce, or distribute examination content or otherwise compromise the security of a CCHI examination.
    • Official exam results are sent via e-mail to candidates only.
    • CCHI may provide verification of certification status without authorization.
    • CCHI will display in the public online Registry only information to which candidates and certificants agree to by accepting the Statement of Understanding (its text is provided on pp. 22-24 of CCHI’s Candidate’s Examination Handbook and in the actual online application) and submitting their online application(s), namely: name, primary language, city, zip code and state of residence, step or status in the certification process, date of certification award and renewal. Candidates and certificants must select an appropriate setting in their account themselves if they wish to have their email address displayed in this Registry.
    • CCHI will maintain a system of safeguarding confidential information provided by applicants/candidates and those granted certification.

    No outside agency or persons shall have access to any individual’s files/records unless permission is granted in writing by the applicant/candidate or credentialed individual. In the event of legal proceedings, records will have to be requested in writing by the court or the individual’s legal counsel.

    Individuals may elect to have their name withheld from publication in the online directory of certificants. These individuals are listed in CCHI’s Credential Verification, and the Interpreter Registry, available here.

    CCHI reserves the right to independently verify all information submitted by applicants on their applications or as supplementary materials. CCHI authorized individuals will check applications for accuracy of information. Information may be verified by telephone, e-mail, and/or letter. All information obtained through verification procedures will be confidential except in instances where the law demands disclosure. Should any information submitted by an applicant on the application or as supplementary material be found false, the applicant will be notified and declared ineligible to continue in the application and credentialing process. If the applicant has been granted a credential, the credential may be revoked.

  • Disciplinary Policy

    Click the button below to view the full text of the policy. CCHI-certified interpreters must inform CCHI within 30 days regarding the following matters:

    • change in email or mailing address (the best way to update a mailing address is by editing the profile info at
    • any criminal conviction.
  • Examination Retake Policy

    Candidates who do not pass the CoreCHI™ or CHI™ examination may re-take either examination. If the eligibility requirements (prerequisites) are changed after the examination, CCHI will determine if an applicant has to meet the new prerequisites.

    Candidates can retake the CoreCHI™ exam after a 90-day waiting period. Candidates can retake the CHI™ oral performance exam after either a 90-day waiting period or during the next testing window, whichever occurs first. Candidates can take any exam up to three times within a one year period.

    The waiting time between retakes is mandatory in order to preserve the integrity of the tests and allow the candidate to improve their knowledge and performance.

  • Refund Policy

    All applicants and candidates seeking CCHI’s certification and CCHI certificants must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

    1.       Examination Fees

    You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

    • you have not scheduled your exam appointment yet, OR
    • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

    After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

    Requests for a refund must be received prior to the end of your exam eligibility period:

    • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
    • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

    CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

    CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

    To request a refund, you must contact CCHI via email at

    To apply for a future exam after cancelling and receiving a refund, you must pay full costs.


    2.       Application Fees

    Application fees are non-refundable.

    CCHI does NOT refund the following processing fees for:

    • Initial application – $35.
    • Renewal application – $300.


    Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

  • Certification Renewal

    CoreCHI™ and CHI™ certifications are valid for four (4) years from the date when CCHI granted the credential. Individuals who are granted a CoreCHI™ or CHI™ certification must meet the following certification renewal requirements within this four-year period:

    • have 40 hours of work experience,
    • complete 32 hours of healthcare interpreter continuing education.
    • Out of 32 CE hours, a minimum of 4 CE hours must be in performance based topics.
    • Out of the 32 CE hours, a maximum of 8 CE hours may be earned as non-instructional CE activities. (These hours are optional, not required.) Non-instructional CE activities are defined as “activities that support the healthcare interpreting profession through volunteerism, leadership and research.”

    As long as the individual completes these requirements and submits their online renewal application, the individual will not need to retake CCHI’s examinations.

    All certified interpreters will need to submit one online application for renewal of their credential, proof of continuing education, and pay the renewal fee at least 30 days before the renewal of the credential is due. If a CoreCHI™ or CHI™ certificant does not submit their renewal applications before expiration of the credential, they will be automatically removed from CCHI’s National Registry of Certified Interpreters, and will need to reapply and retest.

    When a certification credential is renewed for an additional four-year period, the credential renewal date will be four (4) years from the date the credential was initially awarded, regardless of when the renewal application is submitted.

    CCHI’s staff reviews certification renewal applications and notifies certificants of the determination within 4-6 weeks of the submission date. Certificants may appeal the determination (see Appeals section of CCHI’s Certification Renewal Handbook).

  • Security Procedures and Protocols

    Candidates must agree to abide by CCHI’s policies protecting the integrity of CCHI’s certification examination at the time of submitting their application. The online application contains the Statement of Understanding that, among other issues, states:

    “I understand that all examination content is confidential. I agree not to discuss it with anyone except for CCHI authorized representatives if needed to exercise my right to provide feedback, describe exam irregularity or appeal. I understand that disclosure of the examination content is a violation of CCHI’s Disciplinary Policy, and CCHI will apply sanctions deemed appropriate pursuant to the said policy and may seek legal action against me.

    I agree to abide by all CCHI’s policies, including but not limited to CCHI’s Confidentiality and Disciplinary Policies as well as all instructions regarding taking any of CCHI’s examinations.”

    Candidates must abide by the testing administration security procedures that are stated in:

    Failure to comply with CCHI’s security policies and procedures may result in disciplinary sanctions. See CCHI’s Disciplinary Policy for the incident review process and possible sanctions.

CCHI's Organizational Policies

  • Acceptance of Gifts Policy

    The CCHI accepts monetary and in‐kind support from private and public organizations to pursue the development of a single, national, valid, credible and vendor‐neutral certification program for healthcare interpreters. To help ensure the independence, integrity, credibility, and validity of its work, the CCHI adheres to the following principles and policies in accepting such support. In general, the CCHI accepts monetary and in‐kind support that:

    • Does not affect the Commission’s independence to pursue its work;
    • Does not endanger the Commission’s integrity or reputation.

    The determination of whether financial support is being provided as a gift will be based upon the guidance provided in the policy, and will depend upon the particular characteristics of the funder and funding.

  • Advertising Policy

    There are four ways to advertise with CCHI:

    • Banner Advertisement on this website
    • Advertisement in the CCHI’s monthly electronic Newsletter
    • Email to CCHI Customers (CCHI does not disclose email addresses to advertisers)
    • Listing on your “Prerequisite Programs” webpage
  • CCHI Commissioner Policies (Participation, Conflict of Interest)

    The purpose of Commissioner Policies is to set forth a clear description of who is eligible for participation as a commissioner to the CCHI; how eligible persons will be admitted as commissioner or working group/committee member; and the rights and obligations associated with being a commissioner or working group/committee member to the CCHI.

    Each commissioner agrees to share completely any and all of their own materials and information related to National Healthcare Interpreter Certification in order to inform and further the work of the CCHI.

    Upon request, each committee/working group member agrees to share completely any and all of their own materials and information related to National Healthcare Interpreter Certification in order to inform and further the work of the CCHI.

    “Materials or information related to healthcare interpreting” include all materials or information that reasonably might further the development of National Healthcare Interpreter Certification, including without limitation materials related to pre‐qualifications, training, certification testing, or continuing education.

    CCHI’s Commissioners, Advisors, staff and volunteers are required to disclose any conflict of interest with performing their respective duties and tasks for CCHI. Special considerations are given to individuals involved in certification decisions or examination development, implementation, maintenance, delivery, and updating.

    CCHI’s Conflict of Interest policy ensures that decisions which impact development of CCHI work product are made as objectively as possible, without improper bias or influence.  Disclosure of conflicts of interest provides notice to the CCHI and Commissioners and Committee/Working Group participants of the interest and potential bias of the disclosing party and enables others to evaluate the disclosing party’s opinions and recommendations in light of this interest.  Where an interest is determined to present a material conflict, further actions may be taken, such as recusal of the disclosing party from applicable votes, deliberation on items that implicate the interest, and possible discontinued participation in the CCHI.

    CCHI announces its board vacancies in the “News” section of this website, via email and social media posts. CCHI selects candidates for the board from the various stakeholder groups based on the criteria defined in CCHI’s Criteria for Selecting Commissioners  and taking into account the current composition of the board to ensure diversity in stakeholder groups representation and in professional expertise of the Commissioners. A nominee that receives the majority of Commissioners’ votes is invited to serve on the board.

  • CCHI Logo and Trademark Usage Guidelines

    Please read the Guidelines carefully and submit your request in writing to before using CCHI’s logo.

  • CCHI's Privacy Policy

    Effective Date: 05/25/2018

    Read or download the full text of the Privacy Policy by clicking the button below. If you have any questions or concerns, please contact us at

  • CCHI Websites' Terms of Use

    This Terms of Use Agreement (the “Agreement”) is a legal agreement between you and the Certification Commission for Healthcare Interpreters (“CCHI,” “we” or “us”) governing your use of our websites:,  www.ceapcchi.org, and our online application platform (the “Websites”).

    By using or accessing the Websites or downloading materials from the Websites, you agree to be legally bound by this Agreement.

    To view or download the full text of the Terms of Use click on the button below.

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