General Information:

CCHI has successfully petitioned the National Commission for Certifying Agencies (NCCA), our accrediting body, to allow us to test candidates remotely. NCCA has granted us temporary permission to administer the CoreCHI™ “written” exam online. However, CCHI will not be able to offer the CHI™ performance exam remotely without violating our national accreditation due to the nature and specific parameters (e.g. audio capture, allowing notetaking) of that exam.

NCCA’s permission to allow online “at-home” testing for multiple-choice exams is temporary until they are able to confirm the validity of remote testing. We expect their final decision on this issue in June.

Before you consider taking the CoreCHI™ (“written”) certification exam online, at home, please read the following information carefully.

Online, “at-home” exams are administered using Prometric’s ProProctor™ application. You will need to download it after you receive the confirmation of the scheduled appointment. All exams are continuously monitored by remote proctors in a live format, and video and audio recording of the whole process is performed as well. Proctors may terminate the exam at any time for violations of the testing requirements. It is your responsibility to comply with all the requirements. There are no refunds if your test is not administered due to your failure to meet the security or system requirements.


Checklist to ensure that your setting meets the online testing requirements


STEP 1. Read the ProProctor™ User Guide.

Click here to view and download the Guide in pdf format.


STEP 2. Make sure your room where you plan to take the exam meets these criteria (refer to examples in the ProProctor™ User Guide, especially on pp. 10-12):

  • Testing location must be indoors (walled), uncluttered, with a closed door, free from background noise and disruptions. No screens are allowed.
  • Testing space must be well lit, with the test taker’s face clearly visible at all times.
  • No third party (babies, children, adults, pets) may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated and/or your results invalidated.
  • Your workstation and surrounding area must be free of pens, paper, mobile phones, any electronic devices, watches, etc. And you cannot access them during the exam. If you have a TV set in your room, it must be turned off, located away from the desk at which you are taking the exam, and covered with a cloth covering.
  • No reference materials that could potentially provide an unfair advantage during your exam, including that posted on walls or within your immediate area, should be present during your exam session. This includes, but is not limited to, dictionaries, books, written notes, posters, charts.
  • Two tissues (Kleenexes) are permitted at your workstation, but they must be inspected by the Proctor prior to start of exam.
  • Eating, drinking, smoking, and chewing gum are prohibited during the exam.
  • You must not access unauthorized personal items while testing; such items should be removed from the room. Such items include, but are not limited to, outerwear, hats, purses, bags or briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
  • Changing location while testing, turning off lighting or audio, speaking to or receiving aid from other individuals is strictly prohibited.
  • Standing up, stretching, walking around, taking a break by leaving the room are prohibited during the exam. If you require these activities due to a disability, you must submit the ADA Accommodation Request Form  along with the current doctor’s statement to CCHI before you schedule the exam.


STEP 3. Make sure that your computer meets these criteria:

  • You need to have a desktop or laptop (you cannot take the exam on a Chromebook, tablet or phone). If using a laptop, it needs to be plugged in (not on battery) during the test. During the readiness check, the laptop should be fully charged and unplugged, to allow you to rotate it to show the readiness agent the room, the table you are taking the test at, and the chair you are sitting on (including under the chair).
  • You need to have a reliable internet connection, wired connection preferred. If using a laptop, make sure you do not accidentally disconnect during the readiness check, when you are showing the room to the readiness agent.
  • You must use the most current version of Google Chrome browser (other browsers are not supported).
  • You need to have a web camera and microphone so that a remote proctor can watch you all the time during the exam (the exam is also video recorded). Before you start the test, you will be asked to use the webcam to show the proctor the room, the table you are taking the test at, and the chair you are sitting on (including under the chair) and full view of your body. You will be asked to show the proctor the screen and the back of your laptop/computer using a handheld mirror (of a reasonable size, not too small, so that the whole area of the screen can be seen in it).
  • You must confirm your computer meets the technical specifications before scheduling the online exam:

click here to check your system

If your computer does not pass this check, you cannot schedule the online exam and need to schedule an exam at a physical test center.

  • If the system check is successful, download and install the ProProctor App from the same page the check is at. (After you install it, it will not open and no shortcut appears on your desktop, i.e. nothing visible happens. The App will become active when you launch the test at the time of your appointment.)


STEP 4. Watch a video about the online testing requirements and the experience


Review the PowerPoint slides as a pdf document: click here


STEP 5. On the day of the exam appointment, start your exam 15-30 minutes before your scheduled appointment time. Make sure you are ready:

  • You are not hungry or thirsty, and you have taken care of your bio needs. No breaks are allowed during the exam.
  • All personal items (see step 2 above) and electronics are removed.
  • The door to the room is closed.
  • The room is well lit, including the corners (you will be showing to the proctor the ceiling and floor corners of the room).
  • You have your photo government ID, a handheld mirror (see step 3 above), and two tissues (if you need them).
  • Your headset with the microphone and webcam are connected to your device.
  • If using a laptop, it is fully charged and unplugged, with the cord ready to be plugged in at the end of the readiness check and before the actual exam is launched.
  • You have you confirmation number – not on a piece of paper! – copy it from your confirmation email and paste in the field on this ProProctor™ Launch Page: click here.


Scheduling for online testing is done via a special online portal that is different than regular scheduling at a physical test center.

To schedule a new appointment for online, at-home testing: click here

To re-schedule an existing appointment for online, at-home testing (usual fees apply, see the info at the Scheduling page): click here

To cancel an existing appointment (usual fees apply, see the info at the Scheduling page): click here

If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-813-6779 in the U.S., U.S. Territories and Canada (international: +1 443-455-6299; Office hours are Monday through Friday between 8:30 AM and 5:00 PM Eastern Time). Keep in mind that the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

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