Scheduling

Prometric has implemented special safety procedures to ensure the protection of test takers and test center employees, and to remain in compliance with governmental mandates and recommendations from the CDC and WHO.

Prometric does not require candidates or test center personnel to wear masks unless required to do so by building management or local government mandates. However, they continue to allow and encourage the wearing of masks regardless of mandate or vaccination status. Thus, any candidate or staff member that prefers to wear a mask will feel comfortable doing so.

COVID Exposure Protocol: If a candidate has tested positive for COVID or reports exposure to someone who has COVID, Prometric  requires that they wait 5 days and are symptom free prior to testing.

For candidates who have already scheduled an appointment:

To see if your test center is closed due to inclement weather, natural disaster or any other unexpected happenings at the facility, click on the corresponding button below.

You will receive an email notifying you of any such closures and will be able to reschedule without any rescheduling fee.

CCHI exams are administered by the testing company Prometric. Scheduling of the exams can be done only after you receive the Notice to Schedule your specific exam. Scheduling for taking exams at a physical test center is done at www.prometric.com/CCHI. 

Watch this brief  video tutorial on how to schedule an exam: https://youtu.be/VY8qYwemikI

The online, at-home testing is available.

Before scheduling, read all the information at the Online Testing webpage: click here.

ATTENTION: Until further notice, not all MAC operating systems are supported! Please contact us at info@cchicertification.org BEFORE scheduling an online test if you have a MAC computer or laptop.

Scheduling for online testing is done via a special online portal that is different than regular scheduling at a physical test center.

To schedule a new appointment for online, at-home testing: click here

To re-schedule an existing appointment for online, at-home testing (usual fees apply, see another “blue-bar” section below): click here

To cancel an existing appointment (usual fees apply, see another “blue-bar” section below): click here

If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-813-6779 in the U.S., U.S. Territories and Canada (international: +1 443-455-6299; Office hours are Monday through Friday between 8:30 AM and 5:00 PM Eastern Time). Keep in mind that scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, ADA accommodations, etc.; they can only assist you with scheduling if you had trouble with the online system., and they have access to the same pool of appointments as you do in the online portal.

You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.

Rescheduling/Cancellation Fees:

• If you want to reschedule/cancel your exam more than 30 (thirty) full calendar days before the exam date, there is no additional fee.
• If you want to reschedule/cancel your exam within 6-30 days before the exam date, you must pay Prometric the $25 reschedule/cancellation fee. The fee is paid online via Prometric’s scheduling webpage (https://www.prometric.com/CCHI).
• If you want to cancel/reschedule your already scheduled exam less than 5 calendar days before the exam date (i.e. 1-5 days before the exam date), you, FIRST, must contact CCHI and pay the $150 reschedule/cancellation fee.
• If you don’t show up for the scheduled exam, OR if you are more than 10 minutes late, your exam fee is forfeited, and you’ll have to contact CCHI and pay again the full exam fee (the amount depends on which exam you missed).

Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.

The  CoreCHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can schedule the appointment at a physical test center at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

See COVID-19 test center procedures update at https://www.prometric.com/corona-virus-update.

COVID Exposure Protocol, starting May 1, 2022: If a candidate has tested positive for COVID or reports exposure to someone who has COVID, Prometric  requires that they wait 5 days and are symptom free prior to testing. If you need to reschedule or cancel for these reason, notify CCHI staff immediately at info@cchicertification.org, OR reschedule your exam yourself at www.prometric.com/CCHI or cancel your appointment: click to cancel here.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The  CHI™ and ETOE™ exams are delivered at the testing centers administered by our testing vendor Prometric. You can search for a test center near you online at www.prometric.com/CCHI. 

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The CHI™ and ETOE™  performance exams require a private testing room since candidates are orally responding to the exam prompts. CCHI makes special arrangements for private testing rooms during certain testing “windows” each quarter for these exams. CHI™ and ETOE™ exams can be scheduled ONLY during these windows. Please plan accordingly.

Test sites for the  CHI™ and ETOE™ exams may be, and often are, different than the sites for the  CoreCHI™ exam.

See Prometric’s COVID-19 -related updates at https://www.prometric.com/corona-virus-update.

COVID Exposure Protocol: If a candidate has tested positive for COVID or reports exposure to someone who has COVID, Prometric  requires that they wait 5 days and are symptom free prior to testing. If you need to reschedule or cancel for these reason, notify CCHI staff immediately at info@cchicertification.org, OR reschedule your exam yourself at www.prometric.com/CCHI or cancel your appointment: click to cancel here.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The CHI™ exams are not administered outside of the testing “windows” listed below:

Winter 2023: Jan 19 – Feb 18
Spring 2023: Apr 14 – May 14
Summer 2023: July 14 – Aug 12
Fall 2023: Oct 5 – Nov 4

You can schedule the exam with Prometric (our testing vendor) at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

COVID Exposure Protocol: If a candidate has tested positive for COVID or reports exposure to someone who has COVID, Prometric  requires that they wait 5 days and are symptom free prior to testing. If you need to reschedule or cancel for these reason, notify CCHI staff immediately at info@cchicertification.org, OR reschedule your exam yourself at www.prometric.com/CCHI or cancel your appointment: click to cancel here.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The first administration of the ETOE™ exam will take place on March 14 – April 12, 2023.

After that, regular quarterly testing windows will be set.

Registration and scheduling will start at the end of January, 2023. Stay tuned for further details!

Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date.

There are two ways to notify CCHI of the ADA accommodation request:

If a special need or disability is present at the time of submitting the application or paying for a CCHI examination and before receiving a Notice to Schedule, the applicant should choose the “Request ADA Accommodation” option before they select the orange “Pay fees” button in the online application system. At this time the applicant will be directed to explain the nature of their request and to upload necessary documentation in an electronic format.
If a special need or disability occurs after the applicant has already received their Notice to Schedule, they must complete and submit via email to apply@cchicertification.org the CCHI’s ADA Accommodation Request Form (click the button below to download this form or see it in Appendix E of the Candidate’s Examination Handbook), along with the supporting documentation.

Regardless of how the ADA accommodation request is submitted – via the online application system or via email – an applicant/candidate must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability. The applicant’s/candidate’s request will not be considered complete and reviewed without the CCHI’s ADA Accommodation Request Form.

The documentation provided in CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application. It should include correspondence from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation required to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature.

The applicant/candidate grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.

Examples of requests for special testing accommodations that may be granted include: modification of seating or other physical arrangements in the examination facility; providing for the examination to be taken in an accessible location; or providing for a reasonable extension of testing time.

Examples of requests for special testing accommodations that may be denied include: modification of the content of an objective multiple-choice examination; providing for unlimited testing time; permitting a reader to paraphrase test material or translate the material into another language.

The following testing accommodations, if granted by CCHI, are available only at test centers (i.e., they are not available for online-proctored delivery of the CoreCHI™ exam): human reader, notetaker, actuator, restroom break.

All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) in one’s application or no later than 45 days before scheduling an exam may result in the accommodations not being available at the time of the examination.

Applicants/candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the applicant’s/candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.

CCHI has specific ADA accommodations for candidates who are blind or have low vision:

ADA Accommodation Procedure for the CoreCHI™ Examination

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Are Blind*

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Have Low Vision*

CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

ADA Accommodation for Actuator-Assisted Examinations

* The same policies apply to candidates taking the ETOE™ exam.