Scheduling

Prometric has implemented special safety procedures to ensure the protection of test takers and test center employees, and to remain in compliance with governmental mandates and recommendations from the CDC and WHO, including social distancing at six feet and requiring face masks.

The requirement to wear a mask at all times at a test center will remain in force, even in jurisdictions that have recently adopted less rigorous COVID-19 policies. Individuals not in compliance with this policy will not be allowed to sit for their scheduled appointment.

The following sections outline these procedures (please note that these procedures will be subject to change as necessary):

1.       Arrival and Check-In Procedures

Prior to entering the test center building, test takers will be required to do the following:

• Wear a mask during the entirety of their time at the test center. The mask should NOT have any exhale valves. Test takers must have their own masks. Both medical masks and cloth face coverings are acceptable. Any test taker that comes to the test center WITHOUT a MASK will NOT be allowed to TEST, marked as a “no show,” and will not be eligible for a free reschedule. The test taker will have to pay the full exam fee again before they can re-schedule.
• Comply with any other local or federal mandates and guidelines.
• Test takers are permitted to use medical gloves while they are testing. Please note items will be subject to visual inspection upon entry to the test center. For a full list of permissible items, please click here.
• NOTE: If you fall into any of the following categories, you will NOT be permitted to test until you no longer fit the criteria:
  • Have been diagnosed with COVID-19 in the past 14-days;
  • Have been exposed to someone diagnosed with COVID-19 in the past 14-days;
  • Are experiencing flu or cold-like symptoms; OR
  • Have returned from travel to a highly infected area in the last 14-days.

If any of the above applies to you, please instead, reschedule your exam on www.prometric.com/CCHI (rescheduling fee is waived). By entering the test center, you attest that you are clear of the above restrictions to testing.  

During the check-in process, all Prometric test center employees will:

• Wear masks, gloves, and have sanitizing materials at hand.
• Visually check the test taker’s glasses and ID (IDs with expiration dates from February 1, 2020 forward will be acceptable for testing).
• Require test takers to sign in on roster sheet with a Prometric-supplied pen. The pen will then be placed by the test taker into locker with personal belongings (or kept for the CHI™ oral exam along with scratch paper for use during the exam).
• Open the locker and then leave the area so that the test taker can enter and place belongings in the locker. When the test taker is clear of the area, the center staff will re-enter the area to secure the locker. The center staff will retain the key, and the locker area will remain under video surveillance while the center is open.
• NOTE: Three is the maximum number of test takers in the waiting area at any time.

2.       Proctor & Testing Room Procedures

Prior to entering the proctoring room, the following modified processes will be enacted:

• Test takers will be required to stand on the ‘stand here’ sign or ‘X’ in place on the floor, designating a safe distance away from the test center employee.
• Test takers will be asked to show arms and ankles, as well as empty their pockets from the agreed safe distance area.

During the exam process, the following modified process will be enacted:

• Test takers will be seated with an open seat between each active workstation to ensure distancing guidelines are satisfied during testing.

3.       End of Test Procedures

Once the exam is complete, the following modified processes will be enacted:

• Test takers will be asked to return to the reception area to take a seat.
• Test center employees will then:
  • Confirm the name of the test taker and open the appropriate locker number. They will then leave the locker area so test takers can retrieve all of their belongings and return to their reception seat.
  • Have the test taker to return to the reception desk to sign out with provided pen.
  • If applicable, instruct test takers to provide all scratch paper and places them into a secure bin.
  • Step away to allow test taker to sign out.

Final cleaning procedures will require:

• Test takers place their pen in a holding tub prior to leaving the facility.
• Test center staff use gloves to clean the used pens and put them back into circulation at the end of the day.
• Test center staff clean every workstation, admin desk, and proctor desk between each test taker, and at the start and end of each day.
• Test center staff to securely destroy all used scratch paper prior to leaving the test center.

For candidates who have already scheduled an appointment:

To see if your test center is closed due to inclement weather, natural disaster or any other unexpected happenings at the facility, click on the corresponding button below.

You will receive an email notifying you of any such closures and will be able to reschedule without any rescheduling fee.

COVID-19 Update:

CCHI and our testing company Prometric has resumed testing in most locations, depending on the local situation.

OPEN TEST SITE LOCATIONS (Test sites in cities and states that are not on the list are closed until further notice.): click here

CCHI exams are administered by the testing company Prometric. Scheduling of the exams can be done only after you receive the Notice to Schedule your specific exam. Scheduling for taking exams at a physical test center is done at www.prometric.com/CCHI. 

Watch this brief  video tutorial on how to schedule an exam: https://youtu.be/VY8qYwemikI

The online, at-home testing is available starting January 15, 2021.

Before scheduling, read all the information at the Online Testing webpage: click here.

Scheduling for online testing is done via a special online portal that is different than regular scheduling at a physical test center.

To schedule a new appointment for online, at-home testing: click here

To re-schedule an existing appointment for online, at-home testing (usual fees apply, see another “blue-bar” section below): click here

To cancel an existing appointment (usual fees apply, see another “blue-bar” section below): click here

If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-813-6779 in the U.S., U.S. Territories and Canada (international: +1 443-455-6299; Office hours are Monday through Friday between 8:30 AM and 5:00 PM Eastern Time). Keep in mind that scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, ADA accommodations, etc.; they can only assist you with scheduling if you had trouble with the online system., and they have access to the same pool of appointments as you do in the online portal.

You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.

Rescheduling/Cancellation Fees:

• If you want to reschedule/cancel your exam more than 30 (thirty) full calendar days before the exam date, there is no additional fee.
• If you want to reschedule/cancel your exam within 6-30 days before the exam date, you must pay Prometric the $25 reschedule/cancellation fee. The fee is paid online via Prometric’s scheduling webpage (https://www.prometric.com/CCHI).
• If you want to cancel/reschedule your already scheduled exam less than 5 calendar days before the exam date (i.e. 1-5 days before the exam date), you, FIRST, must contact CCHI and pay the $130 reschedule/cancellation fee.
• If you don’t show up for the scheduled exam, OR if you are more than 10 minutes late, your exam fee is forfeited, and you’ll have to contact CCHI and pay again the full exam fee ($175 or $275 depending on which exam you missed).

Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.

The  CoreCHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can schedule the appointment at a physical test center at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

See COVID-19 test center procedures update at https://www.prometric.com/corona-virus-update.

OPEN TEST SITE LOCATIONS as of July 1, 2020 (Test sites in cities and states that are not on the list are closed until further notice.): click here

Prometric has implemented special safety procedures to ensure the protection of test takers and test center employees, and to remain in compliance with governmental mandates and recommendations from the CDC and WHO, including social distancing at six feet and requiring face masks. Please read the detailed info on this page by clicking on the top blue ‘bar.’

NOTE: DO NOT show up to the test center if – within the past 14 days, – you have been diagnosed with COVID-19, OR exposed to someone diagnosed with COVID-19, OR have returned from travel to a highly infected area, OR are experiencing flu or cold-like symptoms – to help ensure the safety of test center employees and other test takers. Instead, reschedule your exam on www.prometric.com/CCHI (rescheduling/cancellation fee is waived) or cancel your appointment: click to cancel here.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The  CHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can search for a test center near you online at www.prometric.com/CCHI. 

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The CHI™ performance exam requires a private testing room since candidates are orally responding to the exam prompts. CCHI makes special arrangements for private testing rooms during certain testing “windows” each quarter for that exam. CHI™ exams can be scheduled ONLY during these windows. Please plan accordingly.

Test sites for the  CHI™ exams may be, and often are, different than the sites for the  CoreCHI™ exam.

See Prometric’s COVID-19 -related updates at https://www.prometric.com/corona-virus-update.

OPEN TEST SITE LOCATIONS as of July 1, 2020 (Test sites in cities and states that are not on the list are closed until further notice.): click here

Prometric has implemented special safety procedures to ensure the protection of test takers and test center employees, and to remain in compliance with governmental mandates and recommendations from the CDC and WHO, including social distancing at six feet and requiring face masks. Please read the detailed info on this page by clicking on the top blue ‘bar.’

NOTE: DO NOT show up to the test center if – within the past 14 days, – you have been diagnosed with COVID-19, OR exposed to someone diagnosed with COVID-19, OR have returned from travel to a highly infected area, OR are experiencing flu or cold-like symptoms – to help ensure the safety of test center employees and other test takers. Instead, reschedule your exam on www.prometric.com/CCHI (rescheduling/cancellation fee is waived) or cancel your appointment: click to cancel here.

The CHI™ exams are not administered outside of the testing “windows” listed below:

• Spring 2021: Apr 8 – May 8
• Summer 2021: July 15 – Aug 14
• Fall 2021: Oct 7 – Nov 6

You can schedule the exam with Prometric (our testing vendor) at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

Prometric has implemented special safety procedures to ensure the protection of test takers and test center employees, and to remain in compliance with governmental mandates and recommendations from the CDC and WHO, including social distancing at six feet and requiring face masks. Please read the detailed info on this page by clicking on the top blue ‘bar.’

NOTE: DO NOT show up to the test center if – within the past 14 days, – you have been diagnosed with COVID-19, OR exposed to someone diagnosed with COVID-19, OR have returned from travel to a highly infected area, OR are experiencing flu or cold-like symptoms – to help ensure the safety of test center employees and other test takers. Instead, reschedule your exam on www.prometric.com/CCHI (rescheduling/cancellation fee is waived) or cancel your appointment: click to cancel here.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date.

There are two ways to notify CCHI of the ADA accommodation request:

If a special need or disability is present at the time of submitting the application or paying for a CCHI examination and before receiving a Notice to Schedule, the applicant should choose the “Request ADA Accommodation” option before they select the orange “Pay fees” button in the online application system. At this time the applicant will be directed to explain the nature of their request and to upload necessary documentation in an electronic format.
If a special need or disability occurs after the applicant has already received their Notice to Schedule, they must complete and submit via email to apply@cchicertification.org the CCHI’s ADA Accommodation Request Form (click the button below to download this form or see it in Appendix E of the Candidate’s Examination Handbook), along with the supporting documentation.

Regardless of how the ADA accommodation request is submitted – via the online application system or via email – an applicant/candidate must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability. The applicant’s/candidate’s request will not be considered complete and reviewed without the CCHI’s ADA Accommodation Request Form.

The documentation provided in CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application. It should include correspondence from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation required to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature.

The applicant/candidate grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.

Examples of requests for special testing accommodations that may be granted include: modification of seating or other physical arrangements in the examination facility; providing for the examination to be taken in an accessible location; or providing for a reasonable extension of testing time.

Examples of requests for special testing accommodations that may be denied include: modification of the content of an objective multiple-choice examination; providing for unlimited testing time; permitting a reader to paraphrase test material or translate the material into another language.

All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) in one’s application or no later than 45 days before scheduling an exam may result in the accommodations not being available at the time of the examination.

Applicants/candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the applicant’s/candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.

CCHI has specific ADA accommodations for candidates who are blind or have low vision:

ADA Accommodation Procedure for the CoreCHI™ Examination

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Are Blind

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Have Low Vision

CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

ADA Accommodation for Actuator-Assisted Examinations