Scheduling

For candidates who have already scheduled an appointment:

To see if your test center is closed due to inclement weather, natural disaster or any other unexpected happenings in their city, click on the button below.

You will receive an email notifying you of any such closures and will be able to reschedule without any rescheduling fee.

CCHI exams are administered by the testing company Prometric. Scheduling of the exams can be done only after you receive the Notice to Schedule your specific exam. Scheduling is done online at www.prometric.com/CCHI.

Watch this brief  video tutorial on how to schedule the exam online: https://youtu.be/VY8qYwemikI

You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.

Rescheduling/Cancellation Fees:

• If you want to reschedule/cancel your exam more than 30 (thirty) full calendar days before the exam date, there is no additional fee.
• If you want to reschedule/cancel your exam within 6-30 days before the exam date, you must pay Prometric the $25 reschedule/cancellation fee. The fee is paid online via Prometric’s scheduling webpage (https://www.prometric.com/CCHI).
• If you want to cancel/reschedule your already scheduled exam less than 5 calendar days before the exam date (i.e. 1-5 days before the exam date), you, FIRST, must contact CCHI and pay the $130 reschedule/cancellation fee.
• If you don’t show up for the scheduled exam, OR if you are more than 10 minutes late, your exam fee is forfeited, and you’ll have to contact CCHI and pay again the full exam fee ($175 or $275 depending on which exam you missed).

Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.

The  CoreCHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can schedule the exam online at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The  CHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can search for a test center near you online at www.prometric.com/CCHI. 

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

The CHI™ performance exam requires a private testing room since candidates are orally responding to the exam prompts. CCHI makes special arrangements for private testing rooms during certain testing “windows” each quarter for that exam. CHI™ exams can be scheduled ONLY during these windows. Please plan accordingly.

Test sites for the  CHI™ exams may be, and often are, different than the sites for the  CoreCHI™ exam.

The CHI™ exams are not administered outside of the testing “windows” listed below. Scheduling for 2020 will start in December – CCHI will notify all qualified candidates when it becomes available.

• Winter: CHI™ and EtoE™ exams* – Jan 24 – Mar 28, 2020
  CHI™ only – Jan 16 – March 14, 2020
• Spring: April 21 – May 19, 2020
• Summer: July 14 – Aug 11, 2020
• Fall: Oct 06 – Nov 3, 2020

*If you wish to volunteer for the EtoE™ Study and receive $100 off the CHI exam fee, email your intent to solutions@cchicertification.org (with the subject “I want to participate in the EtoE study”) BEFORE you schedule your CHI exam. For details – click here.

You can schedule the exam with Prometric (our testing vendor) online at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.

If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.

Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).

Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.

It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date.

There are two ways to notify CCHI of the ADA accommodation request:

If a special need or disability is present at the time of submitting the application or paying for a CCHI examination and before receiving a Notice to Schedule, the applicant should choose the “Request ADA Accommodation” option before they select the orange “Pay fees” button in the online application system. At this time the applicant will be directed to explain the nature of their request and to upload necessary documentation in an electronic format.
If a special need or disability occurs after the applicant has already received their Notice to Schedule, they must complete and submit via email to apply@cchicertification.org the CCHI’s ADA Accommodation Request Form (click the button below to download this form or see it in Appendix E of the Candidate’s Examination Handbook), along with the supporting documentation.

Regardless of how the ADA accommodation request is submitted – via the online application system or via email – an applicant/candidate must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability. The applicant’s/candidate’s request will not be considered complete and reviewed without the CCHI’s ADA Accommodation Request Form.

The documentation provided in CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application. It should include correspondence from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation required to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature.

The applicant/candidate grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.

Examples of requests for special testing accommodations that may be granted include: modification of seating or other physical arrangements in the examination facility; providing for the examination to be taken in an accessible location; or providing for a reasonable extension of testing time.

Examples of requests for special testing accommodations that may be denied include: modification of the content of an objective multiple-choice examination; providing for unlimited testing time; permitting a reader to paraphrase test material or translate the material into another language.

All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) in one’s application or no later than 45 days before scheduling an exam may result in the accommodations not being available at the time of the examination.

Applicants/candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the applicant’s/candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.

CCHI has specific ADA accommodations for candidates who are blind or have low vision:

ADA Accommodation Procedure for the CoreCHI™ Examination

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Are Blind

ADA Accommodation Procedure for the CHI™ Examination for Candidates Who Have Low Vision

CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard:

ADA Accommodation for Actuator-Assisted Examinations