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Scheduling
Scheduling your examination
For the up-to-date information regarding the open test centers, please visit this Prometric’s webpage regularly: click here.
Candidates can schedule their CoreCHI™, ETOE™, or CHI™ examination once they have received their official “Notice-to-Schedule” email. Each examination has a separate notification email that serves as your admission ticket to the examination. Do not schedule your examination until you have received the Notice-to-Schedule email.
The Notice to Schedule contains detailed scheduling and testing instructions. Make sure you are able to state the name of your exam correctly at a test center.
Make sure that the name on the Notice to Schedule matches your name on a valid photo ID that you are required to present at the test site. If you need to make a name correction, you must do so at least a week before the testing date, so, email us immediately at apply@cchicertification.org and attach the documents proving your name.
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CoreCHI™ Exam
administered at Prometric testing network and online
The CoreCHI™ exam is available all year round, except major holidays. You can schedule your exam at any time.
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ETOE™ Exam
administered at Prometric testing network only
The ETOE™ (English-to-English) Exam is administered ONLY within the following testing windows:
Summer 2025: Jun 5 – Jun 30
Fall 2025: Sep 4 – Sep 30 -
CHI™ Exams
administered at Prometric testing network only
The CHI™ exams ( Arabic, Mandarin, Spanish) are administered ONLY within the following testing windows:
Spring 2025: Apr 17 - May 18
Summer 2025: July 11 - Aug 11
Fall 2025: Oct 9 - Nov 10
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Test Center Closures
For candidates who have already scheduled an appointment:
To see if your test center is closed due to inclement weather, natural disaster or any other unexpected happenings at the facility, click on the corresponding button below.
You will receive an email notifying you of any such closures and will be able to reschedule without any rescheduling fee.
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How to Schedule Your Exam
CCHI exams are administered by the testing company Prometric. Scheduling of the exams can be done only after you receive the Notice to Schedule your specific exam. Scheduling for taking exams at a physical test center is done at www.prometric.com/CCHI.
Watch this brief video tutorial on how to schedule an exam: https://youtu.be/VY8qYwemikI
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Online testing - CoreCHI exam only
The online, at-home testing is available.
Before scheduling, read all the information at the Online Testing webpage: click here.
ATTENTION: Until further notice, not all MAC operating systems are supported! Please contact us at info@cchicertification.org BEFORE scheduling an online test if you have a MAC computer or laptop.
Scheduling for online testing is done via a special online portal that is different than regular scheduling at a physical test center.
To schedule a new appointment for online, at-home testing: click here
To re-schedule an existing appointment for online, at-home testing (usual fees apply, see another “blue-bar” section below): click here
To cancel an existing appointment (usual fees apply, see another “blue-bar” section below): click here
If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-813-6779 in the U.S., U.S. Territories and Canada (international: +1 443-455-6299; Office hours are Monday through Friday between 8:30 AM and 5:00 PM Eastern Time). Keep in mind that scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, ADA accommodations, etc.; they can only assist you with scheduling if you had trouble with the online system., and they have access to the same pool of appointments as you do in the online portal.
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Rescheduling/Cancellation Process
You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.
Rescheduling/Cancellation Fees:
- If you want to reschedule/cancel your exam more than 30 (thirty) full calendar days before the exam date, there is no additional fee.
- If you want to reschedule/cancel your exam within 6-30 days before the exam date, you must pay Prometric the $35 reschedule/ cancellation fee. The fee is paid online via Prometric’s scheduling webpage (https://www.prometric.com/CCHI).
- If you want to cancel/reschedule your already scheduled exam less than 5 calendar days before the exam date (i.e. 1-5 days before the exam date), you, FIRST, must contact CCHI and pay the $150 reschedule/cancellation fee.
- If you don’t show up for the scheduled exam, OR if you are more than 10 minutes late, your exam fee is forfeited, and you’ll have to contact CCHI and pay again the full exam fee (the amount depends on which exam you missed).
Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.
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Core CHI™ Test Centers
The CoreCHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can schedule the appointment at a physical test center at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.
If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.
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CHI™ and ETOE™ Test Centers
The CHI™ and ETOE™ exams are delivered at the testing centers administered by our testing vendor Prometric. You can search for a test center near you online at www.prometric.com/CCHI.
If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.
The CHI™ and ETOE™ performance exams require a private testing room since candidates are orally responding to the exam prompts. CCHI makes special arrangements for private testing rooms during certain testing “windows” each quarter for these exams. CHI™ and ETOE™ exams can be scheduled ONLY during these windows. Please plan accordingly.
Test sites for the CHI™ and ETOE™ exams may be, and often are, different than the sites for the CoreCHI™ exam.
If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.
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Scheduling your CHI™ exam
The CHI™ exams are not administered outside of the testing “windows” listed below:
Winter 2024: Jan 29 – Feb 24
Spring 2024: Apr 11 – May 11
Summer 2024: July 12 – Aug 10
Fall 2024: Oct 10 – Nov 9You can schedule the exam with Prometric (our testing vendor) at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.
If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.
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Scheduling your ETOE™ exam
The ETOE™ exam is administered only during the testing “windows” listed below:
Winter 2024: Jan 4 – Jan 27
Spring 2024: Mar 14 – Apr 10
Summer 2024: Jun 6 – Jun 29
Fall 2024: Sep 5 – Sep 28You can schedule the exam with Prometric (our testing vendor) at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.
If you have further questions, please contact CCHI’s staff directly at info@cchicertification.org.
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ADA Accommodation Procedures
Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes and other activities to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).
Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.
It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date. Applicants must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability.
If a special need arises after the candidate submits a request for scheduling but before they actually take an exam, the candidate must complete and submit CCHI’s ADA Accommodation Request Form (click here or see it in Appendix C of the CCHI Candidate’s Examination Handbook). This form and accompanying documentation may be submitted by email to: apply@CCHIcertification.org.
The documentation accompanying CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application or payment of an examination fee. It should include an official statement from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation needed to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature. By submitting the ADA Accommodation Request Form, the applicant grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.
The following testing accommodations, if granted by CCHI, are available only at test centers (i.e., they are not available for online-proctored delivery of the CoreCHI™ exam): human reader, notetaker, actuator, bathroom break.
All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) and submitting supporting documentation in one’s application and/or at least 45 days prior to scheduling an exam may result in the accommodations not being available at the time of the examination.
Candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.
CCHI has specific different types of ADA accommodations for candidates who are blind and for candidates who have low vision.
CoreCHI™ Exam
ADA Accommodation Policy for the CoreCHI™ Exam for Candidates Who Are Blind
(Individuals who have low vision, i.e. are not blind, are not provided with any special accommodation for the CoreCHI™ exam because it contains an on-screen font enlargement tool which allows to enlarge the font to a comfortable level.)
CHI™ Exams
ADA Accommodation Policy for CHI™ Exam for Candidates Who Are Blind
ADA Accommodation Policy for CHI™ Exam for Candidates with Low Vision
ETOE™ Exam
ADA Accommodation Policy for ETOE™ Exam for Candidates Who Are Blind
ADA Accommodation Policy for ETOE™ Exam for Candidates with Low Vision
Candidates who are blind or have low vision may print and take this Template Letter To Medical Provider (click on the title do download) to their doctor to request documentation needed for determining which ADA accommodation such candidates qualify for.
CCHI has specific ADA accommodations for candidates who need help operating a mouse/keyboard: