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Renewal FAQ

Frequently Asked Questions

  • Where can I find the First Credential Renewal Attestation?

    The “First Credential Renewal Attestation” is available here as a PDF file OR here as an MS Word file.

    See https://cchicertification.org/renewal-multiple-credentials/ for all multiple-credential renewal procedures.

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  • If I earn the CoreCHI-P™ credential, will I be able to apply CE hours I’ve already earned to my new renewal cycle?

    The following transitional renewal policy is in effect from March 14, 2023, until the transition to the CoreCHI-Performance™ credential for CoreCHI™ certificants becomes mandatory. CCHI will provide the specific expiration date for this policy at that time.

    CoreCHI™ certificants may transfer up to 16 CE hours obtained within 12 months prior to the date of receiving the CoreCHI-P™ credential to the CoreCHI-P™ renewal cycle. Documentation of these CE hours must be re-uploaded to the CoreCHI-P™ renewal application. This is a one-time transfer only. Starting with the second renewal cycle, all 32 CE hours must be earned during that renewal cycle.

    All other CE requirements are the same as for any other CCHI certificant.

    Example. A CoreCHI certificant has a CoreCHI renewal date of May 5, 2023. However, they earned the CoreCHI-P credential on April 5, 2023, so their new renewal cycle is April 5, 2023 – April 4, 2027. They can re-upload documentation of up to 16 CE hours earned between April 5, 2022 and April 4, 2023 to the new CoreCHI-P renewal application. After that, in the next 4 years, i.e., by April 4, 2027, they must earn only 16 CE hours. Out of the total of 32 CE hours, 4 hours must be performance-based (PB), and they can be earned at any time between April 5, 2022 and April 4, 2027.

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  • I hold the CoreCHI-Performance™ credential and practice in more than one LOTE (Language Other Than English). How do I renew my credentials?

    The following procedural rules apply to certificants who hold the CoreCHI-Performance™ credential and practice in more than one LOTE (Language Other Than English):

    a)      The proof of language proficiency (LP) in the second (or third, etc.) LOTE can be submitted only after the candidate passes the ETOE exam. The fee for adding any additional LOTE language proficiency to the CoreCHI-P credential is $30 (non-refundable, specified for 2023, subject to change).

    b)     Once the LP proof is accepted/verified by CCHI, CCHI issues a certificate with the second LOTE specified.

    c)      To renew the CoreCHI-P credential, the certificant will need to submit only one renewal application. However, during the first renewal cycle, within the first 12 months after the CoreCHI-P credential award, the certificant will need to perform some LOTE-specific CE activity. If a certificant has 2 (or more) LOTEs accepted/verified by CCHI, they have to complete this CE activity for each of the LOTEs within the same 12-month period and upload proof of completion for all LOTEs in one renewal application.

    d)     If requirement c) is not met for each LOTE, the renewal certificate is issued only in the LOTE for which the CE activity has been completed.

    e)     The fee for the CoreCHI-P credential renewal is the same as for any other credential renewal (see Fees). To maintain any additional LOTE during the renewal cycle, the certificant will pay a $30 fee per LOTE (specified for 2023, subject to change). If starting with the second renewal cycle, the additional LOTE fee is not paid, the certificate is issued only for the primary/first LOTE.

    See https://cchicertification.org/renewal-multiple-credentials/ for all multiple-credential renewal procedures.

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  • I hold multiple CHI™ credentials in different LOTEs (Languages Other Than English). How do I renew my credentials?

    The following procedural rules apply to certificants who hold multiple CHI™ credentials in different LOTEs (Languages Other Than English):

    a)      The same 32 CE hours and 40 work experience hours can be submitted for maintaining both credentials.

    b)     To align the expiration dates for both credentials and simplify the renewal process, the certificant will need to:

    • Submit the “first” (older) CHI renewal application first, with the full renewal application fee (see Fees).
    • Submit the second CHI renewal application within 30 days of submitting the first CHI renewal application. The second CHI renewal fee in this case is $30 (in 2023, subject to change as any fees).
    • For the second CHI renewal application, upload a statement that the first CHI credential renewal application has been submitted. See CCHI’s template “First Credential Renewal Attestation” available here as a PDF file OR here as an MS Word file.
    • Meeting the above requirements will reset the second CHI expiration date to the same expiration date as the first CHI credential, and the certificant will be on the same four-year renewal cycle for both.

    c)     If the certificant does not renew the first CHI credential but wishes to keep the second credential, they would have to upload all CE documentation to and pay the full renewal fee (see Fees) in the second CHI renewal application, and follow that credential renewal cycle.

    See https://cchicertification.org/renewal-multiple-credentials/ for all multiple-credential renewal procedures.

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  • I hold both CHI™ and CoreCHI-Performance™ credentials with the same LOTE (Language Other Than English). How do I renew my credentials?

    The following procedural rules apply to certificants who hold both CHI™ and CoreCHI-Performance™ credentials with the same LOTE (Language Other Than English):

    a)      If a CHI certificant is awarded the CoreCHI-P credential, they can only have the CoreCHI-P credential active as long as their CHI certification is active. In other words, failure to renew the CHI certification will result in automatic termination of the CoreCHI-P credential.

    b)     The same 32 CE hours and 40 work experience hours can be submitted for renewal of both credentials.

    c)      To align the expiration dates for the two credentials and simplify the renewal process, the certificant will need to:

    • Submit the CHI renewal application first, with the full renewal application fee (see Fees).
    • Submit the CoreCHI-P renewal application within 30 days of submitting the CHI renewal application. The CoreCHI-P renewal fee in this case is $30 (in 2023, subject to change).
    • For the CoreCHI-P renewal application, upload a statement that the CHI credential renewal application has been submitted. See CCHI’s template “First Credential Renewal Attestation” available here as a PDF file OR here as an MS Word file.

    Meeting the above requirements will reset the CoreCHI-P expiration date to the same expiration date as the CHI credential, and the certificant will be on the same four-year renewal cycle for both.

    See https://cchicertification.org/renewal-multiple-credentials/ for all multiple-credential renewal procedures.

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  • I hold both CHI™ and CoreCHI-Performance™ credentials with different Languages Other Than English (LOTEs). How do I renew my credentials?

    The following procedural rules apply to certificants who hold both CHI™ and CoreCHI-Performance™ credentials with different Languages Other Than English (LOTEs):

    a)      The same 32 CE hours and 40 work experience hours can be submitted for renewal of both credentials.

    b)     To align the expiration dates for 2 credentials and simplify the renewal process, the certificant will need to:

    • Fulfill the LOTE-specific CE requirement within the first 12 months after the date of the CoreCHI-Performance credential award OR before the expiration of their CHI credential, whichever is sooner.  The certificate for completing this CE requirement (issued by CCHI) must be uploaded to the CoreCHI-P renewal application.
    • Submit the CHI renewal application (assuming it is an older one) first, with the full renewal application fee (see Fees).
    • Submit the CoreCHI-P renewal application within 30 days of submitting the CHI renewal application. The CoreCHI-P renewal fee in this case is $30 (in 2023, subject to change).
    • For the CoreCHI-P renewal application, upload a statement that the CHI credential renewal application has been submitted. See CCHI’s template “First Credential Renewal Attestation” available here as a PDF file OR here as an MS Word file.

    Meeting the above requirements will reset the CoreCHI-P expiration date to the same expiration date as the CHI credential, and the certificant will be on the same four-year renewal cycle for both.

    c)     If the certificant does not renew the CHI credential but wishes to keep the CoreCHI-P credential, they would have to upload all CE documentation and pay the full renewal fee in the CoreCHI-P renewal application, and follow the CoreCHI-P renewal cycle in the future.

    See https://cchicertification.org/renewal-multiple-credentials/ for all multiple-credential renewal provedures.

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  • What is CCHI’s Refund Policy?

    All CCHI certificants, applicants, and candidates must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

    1.       Examination Fees

    You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

    • you have not scheduled your exam appointment yet, OR
    • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

    After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

    Requests for a refund must be received prior to the end of your exam eligibility period:

    • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
    • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

    CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

    CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

    To request a refund, you must contact CCHI via email at info@cchicertification.org.

    To apply for a future exam after cancelling and receiving a refund, you must pay full costs.

    2.       Application Fees

    Application fees are non-refundable.

    CCHI does NOT refund the following processing fees for:

    • Initial application
    • Renewal application

    Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

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  • Do you have a Handbook or Manual about certification renewal?

    Yes, CCHI’s Renewal Handbook as well as additional clarifying information can be found at the Renewal Process webpage (https://cchicertification.org/renew-certification/renewal-process/).

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  • How can I change the name on my CCHI account and application?

    Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

    Some examples of accepted name verification or name change documents:

    • non-expired U.S. driver’s license
    • non-expired passport
    • marriage or divorce certificate with the name change
    • court order confirming name change.

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  • I translate documents. Can this be considered performance-based continuing education?

    No, translating a document in itself or research in connection with such translation is not considered to be continuing education.

    CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous, and sight translation (and also in translation, for a maximum of 8 hours). PB courses must include instructor-led practice (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting, to practice translation and receive some feedback, or to model the translation of assignments.

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