All applicants and candidates seeking CCHI’s certification and CCHI certificants must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.
1. Examination Fees
You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:
After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.
Requests for a refund must be received prior to the end of your exam eligibility period:
CCHI does not grant refunds after that date (i.e., after the end of your eligibility).
CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.
To request a refund, you must contact CCHI via email at firstname.lastname@example.org.
To apply for a future exam after cancelling and receiving a refund, you must pay full costs.
2. Application Fees
Application fees are non-refundable.
CCHI does NOT refund the following processing fees for:
Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.
Yes, we have CCHI’s Renewal Handbook as well as additional clarifying information at the Renewal Process webpage (https://cchicertification.org/renew-certification/renewal-process/).
Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at email@example.com. The attached file must be either in a jpg, png or pdf formats; other formats are not accepted.
Some examples of accepted name verification or name change documents:
No, translating a document in itself or research in connection with such translation is not considered to be continuing education.
CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous and sight translation and, also, in translation (maximum 8 hours are allowed). PB courses must include instructor-led practice (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting or to practice translation and receive some feedback or model translation of assignments. The same applies to the online interpreting courses.
No, interpreting (or translating a document) in itself or preparing for an interpreting assignment is not considered to be continuing education.
CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous and sight translation. PB courses must include instructor-led practice in those modes of interpreting (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting and receive some feedback or model interpretation of assignments. The same applies to the online translation courses.
In 2015, CCHI adopted a tradition to administer the Certified Interpreter Oath at conferences and other professional events to affirm our certificants’ adherence to the healthcare interpreter code of ethics. The text of the oath is available at the Certified Interpreters wepbage – here.
Effective May 1, 2019, the minimum duration of a CE activity is 30 minutes for general topics and 60 minutes for performance-based (PB) topics. Courses of lesser duration are not accepted by CCHI.
A CE activity (workshop, webinar, conference session, online module, etc.) may include PB exercises that are less than 60 minutes. For example, a one-hour workshop accredited as 1 PB CE hours, may include 15 minutes of non-performance, introductory content.
For more information about CCHI’s CE requirements, go to http://cchicertification.org/renew-certification/renewal-process/.
Please review these screenshots of the CCHI’s online application system at Your Profile.
Yes, we publish an electronic newsletter to our subscribers. To see the previous issues, please go to the CCHI Stakeholders webpage at http://cchicertification.org/our-community/ and click on the blue bar “CCHI Newsletters”.
To subscribe, enter your email in the subscription field at the bottom of on any page.
CCHI administers the national Continuing Education Accreditation Program (CEAP) to allow training providers to accredit their continuing education programs (courses), as well as to accredit conferences and other events organized by interpreter and translator associations.