The Commissioners have updated the following policies during its Spring Commissioners meeting:

1. Certification Renewal: The number of CE hours accepted (within a four-year cycle) for qualified written translation topics is increased from four (4) to eight (8). The Commissioners considered such factors as expanded availability of translation CE courses related to accuracy of interpreting, increase in translation tasks as part of staff healthcare interpreter duties during the pandemic, input from the stakeholders.
2. Disciplinary Policy: The following prohibited behavior was added to the existing list: “Engaging in violent, threatening, harassing, personally insulting, or abusive communications with CCHI or CCHI’s agents.”
3. Appeals Policy: A timeframe for informing of the final decision on appeal is specified. Appellants will be informed of the final decision within 30 days.
4. Privacy Policy: Guidance on the use of the Certified Healthcare Interpreter Registry is provided (see the post of 4/13/22).

Based on the above, CCHI has updated its Candidate’s Examination Handbook and Certification Renewal Handbook, as well as relevant web pages.

As part of our commitment to respecting your privacy, the Commissioners have added the following clause to CCHI’s Privacy Policy, effective immediately:

Use of the Registry

Use of the CCHI Certificant Registry (the “Registry” https://cchi.learningbuilder.com/Search/Public/MemberRole/Registry) is subject to agreement and compliance with these Terms. The Registry is available as a resource for consumers, employers, and licensing authorities to verify certification status. You must be at least 16 years old to use the Registry and associated email contacts. The Registry and associated email contacts may not be used for commercial purposes. Prohibited uses of the Registry include, but are not limited to:

• sale and solicitation of products
• vulgar or harassing emails
• creation of a mailing/emailing database

Violators should be reported via the CCHI’s Contact Us Form. Remedies available to the CCHI may include all available legal remedies, fees (including court costs and attorney’s fees), and damages. The CCHI will take necessary steps to ensure compliance with these Terms but does not guarantee or warrant that certificants will not receive emails in violation of these Terms.

The full current text of the Privacy Policy is available here.