We know getting certified or renewing your certification can seem complicated, you are not the first one to have a dozen questions. We are happy to tell you that we have built an all-inclusive FAQ to help answer your questions. Use the search bar below to find some answers.
Whenever possible, CCHI is committed to providing reasonable accommodation in its examination processes to individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).
Appropriate accommodations will be provided to qualified individuals with disabilities to the extent that such accommodation does not fundamentally alter the examination, or cause an undue burden to CCHI or the agency administering the examination.
It is the responsibility of individuals with disabilities to notify CCHI in writing of the applicant’s need for an accommodation and submit the pertinent supporting documentation in electronic format at the time of submitting a request for scheduling an exam via our online application system no later than 45 days before the examination date.
There are two ways to notify CCHI of the ADA accommodation request:
If a special need or disability is present at the time of submitting the application or paying for a CCHI examination and before receiving a Notice to Schedule, the applicant should choose the “Request ADA Accommodation” option before they select the orange “Pay fees” button in the online application system. At this time the applicant will be directed to explain the nature of their request and to upload necessary documentation in an electronic format.
If a special need or disability occurs after the applicant has already received their Notice to Schedule, they must complete and submit via email to email@example.com the CCHI’s ADA Accommodation Request Form (click the button below to download this form or see it in Appendix E of the Candidate’s Examination Handbook), along with the supporting documentation.
Regardless of how the ADA accommodation request is submitted – via the online application system or via email – an applicant/candidate must state the type of accommodation(s) needed, in addition to providing current and appropriate documentation of the disability. The applicant’s/candidate’s request will not be considered complete and reviewed without the CCHI’s ADA Accommodation Request Form.
The documentation provided in CCHI’s ADA Accommodation Request Form must not be more than three years old from the date of the application. It should include correspondence from a healthcare provider who has first-hand knowledge of the disability, describing the nature of the disability and specific recommendations regarding the type of accommodation required to address the disability. The letter should be on the letterhead stationery of the healthcare provider in question, and include his or her title, address, phone number, and original signature.
The applicant/candidate grants CCHI permission to contact the professionals who submitted documentation in support of a request for accommodation in order to obtain further clarification concerning a request.
Examples of requests for special testing accommodations that may be granted include: modification of seating or other physical arrangements in the examination facility; providing for the examination to be taken in an accessible location; or providing for a reasonable extension of testing time.
Examples of requests for special testing accommodations that may be denied include: modification of the content of an objective multiple-choice examination; providing for unlimited testing time; permitting a reader to paraphrase test material or translate the material into another language.
All accommodation determinations will be made by CCHI at its discretion. Failure to notify CCHI of needed accommodation(s) in one’s application or no later than 45 days before scheduling an exam may result in the accommodations not being available at the time of the examination.
Applicants/candidates shall not hold CCHI accountable for any lack of appropriate accommodation deriving from the applicant’s/candidate’s own failure to notify CCHI of their needs on a timely basis. Once special accommodations have been granted, they may not be altered during the examination.
For more information visit our Policies page and click on the blue bar “ADA Accommodation Procedures
You need to look at your score report from the perspective that it states two separate things: the overall scaled score, and how well you did in specific parts of the test. There is no relationship between the percentages reported for the parts of the test (subdomains) and the overall scaled score. We report the percentage correct for 3 subdomains: consecutive interpreting, simultaneous interpreting, and sight translation/translation. The percentage correct for a part of the test (subdomain, e.g. consecutive interpreting) is computed as the portion of the points that you earned relative to the number of points it is possible to earn in that part. For example, if the maximum number of points that it is possible to earn in a part of the test is 72 and you earned 51 points, the percentage on your score report would be 71%.
Your total score is not the average of your performance in subdomains. Please recognize that since the examination is scored on a totality, the percentages reported for subdomains are intended only as a guide. In order to improve your score, if you failed an exam, you need to practice and improve all modes of interpreting.
CCHI’s CHI™ performance exam (“oral” exam) tests candidate’s skills and abilities in healthcare interpreting in a language-specific modality. It contains 8 items distributed across the following domains:
Interpret Consecutively (75%)
Interpret Simultaneously (14%)
Sight Translate (9%)
Translate Healthcare Documents (2%)
Review the CHI™ Exam Specifications for more info.
CCHI’s CoreCHI™ knowledge exam (“written” exam) tests candidate’s knowledge about healthcare interpreting. It has 100 questions distributed across the following domains:
Professional Responsibility and Interpreter Ethics (22% of the exam)
Manage the Interpreting Encounter (22%)
Healthcare Terminology (22%)
U. S. Healthcare System (15%)
Cultural Responsiveness (19%)
Review the CoreCHI™ Exam Specifications for more info.
CCHI administers the national Continuing Education Accreditation Program (CEAP) to allow training providers to accredit their continuing education programs (courses), as well as to accredit conferences and other events organized by interpreter and translator associations.
Please check the end date of your active certification. Your certification Is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow on the far right, to view and download the proof of your certification status.
Yes, you may purchase a CCHI photo ID badge verifying your certification. Click here for details.
CCHI provides a black-and-white pdf certificate the cost of which is included in your exam fee. You may purchase a paper certificate (various kinds) from our vendor directly. The information (including a unique code verifying your certification) is provided in the email to which your certificate was attached (from BrightDoc at firstname.lastname@example.org).
Your certificate is emailed to you within 2 weeks of receiving the official passing score. The certificate is a pdf attachment to an email that will come from our vendor BrightDoc (email@example.com). If you do not receive the certificate within 2 weeks of your getting your official score, contact us at apply@CCHIcertification.org.
Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification, as long as you received our confirmation that your renewal application has been approved.
All communication with CCHI about testing experience must be in writing. If you experience any technical issues during testing, you need to do 2 things: