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We know getting certified or renewing your certification can seem complicated, you are not the first one to have a dozen questions. We are happy to tell you that we have built an all-inclusive FAQ to help answer your questions. Use the search bar below to find some answers.

Frequently Asked Questions

  • What is tested on the oral performance exam (Arabic, Mandarin, Spanish)? What are the exam specifications?

    CCHI’s CHI™ performance exam (“oral” exam) tests candidate’s skills and abilities in healthcare interpreting in a language-specific modality. It contains 8 items distributed across the following domains:

    Interpret Consecutively (75%)
    Interpret Simultaneously (14%)
    Sight Translate (9%)
    Translate Healthcare Documents (2%)

    Review the CHI™ Exam Specifications for more info.

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  • What is tested on the written exam? What specifications does it have?

    CCHI’s CoreCHI™ knowledge exam (“written” exam) tests candidate’s knowledge about healthcare interpreting. It has 100 questions distributed across the following domains:

    Professional Responsibility and Interpreter Ethics (22% of the exam)
    Manage the Interpreting Encounter (22%)
    Healthcare Terminology (22%)
    U. S. Healthcare System (15%)
    Cultural Responsiveness (19%)

    Review the CoreCHI™ Exam Specifications for more info.

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  • How do we accredit a training course with CEAP/CCHI?

    CCHI administers the national Continuing Education Accreditation Program (CEAP) to allow training providers to accredit their continuing education programs (courses), as well as to accredit conferences and other events organized by interpreter and translator associations.

    Please read the CEAP Manual and visit the CEAP website at www.ceapcchi.org for more information.

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  • Renewal certificate: I renewed 2 months ago, and I did not receive my renewal certificate. Why?

    Please check the end date of your active certification. Your certification Is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow  on the far right, to view and download the proof of your certification status.

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  • Can I get an ID card with my photo, a photo ID badge?

    Yes, you may purchase a CCHI photo ID badge verifying your certification. Click here for details.

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  • Can I get a paper certificate or a color pdf certificate?

    CCHI provides a black-and-white pdf certificate the cost of which is included in your exam fee. You may purchase a paper certificate (various kinds) from our vendor directly. The information (including a unique code verifying your certification) is provided in the email to which your certificate was attached (from BrightDoc at orders@brightdoc.com).

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  • How do I receive my certificate?

    Your certificate is emailed to you within 2 weeks of receiving the official passing score. The certificate is a pdf attachment to an email that will come from our vendor BrightDoc (orders@brightdoc.com). If you do not receive the certificate within 2 weeks of your getting your official score, contact us at apply@CCHIcertification.org.

    Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification, as long as you received our confirmation that your renewal application has been approved.

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  • I experienced technical issues during testing, who do I contact?

    All communication with CCHI about testing experience must be in writing. If you experience any technical issues during testing, you need to do 2 things:

    • tell your proctor about the issues during the exam so he/she may call our IT support staff and assist you right away, or after the exam but before you leave the testing site, AND
    • email us the description of issues at apply@CCHIcertification.org within 24 hours of taking the exam (i.e. the sooner the better).

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  • Can I take the exams remotely? Can I take the exams from my home?

    No, all exams are administered at CCHI-approved testing sites. The IT complexity of our exams, security requirements, and specific accreditation requirements do not allow us to administer CCHI exams without a proctor present (i.e., at a candidate’s home).

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  • I need to reschedule or cancel my exam. What do I do?

    You must call the scheduling line (844) 704-1487 at least 48 hours in advance. If you do not reschedule within 48 hours and don’t show up for the scheduled exam, your exam fee is forfeited, and you’ll have to pay again.

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