“Personal Data” is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to your physical, economic, cultural or social identity.
Who we are
For the purposes of the General Data Protection Regulation 2016/679 (the “GDPR”), the Data Controller is Certification Commission for Healthcare Interpreters (CCHI) registered in the District of Columbia, USA, with a registered address at 1725 I Street NW, Suite 300, Washington, DC 20006.
How to contact us
What information do we collect?
We collect information so that we can provide the best possible experience when you utilize our certification and education services or purchase our products.
Personal Data that you voluntarily submit to us
We may collect, process, and retain the following Personal Data:
If you provide us with a telephone number, postal address or an email address, you expressly agree that we, or our authorized agents, can use that information to contact you about CCHI and its associated activities.
Personal data we collect from you
With regard to each of your visits to the Websites we will automatically collect the following information:
Personal data we collect from others
This is information we receive about you if you use any of the other websites (operated by us, or another member of our group) or use any other services provided by another member of our group or us.
We collect information that is sent to us automatically by your web browser, and we may use this information to generate aggregate statistics about visitors to our Websites, including, without limitation:
We may use non-Personal Data for various business purposes such as providing customer service, fraud prevention, market research, and improving our Websites. Please check your web browser if you want to learn what information your browser sends or how to change your settings. We will consider this information to be Personal Data to the extent it can be used to identify you when combined with other information.
You do not have to accept our cookies and can block them by activating the setting on your browser that allows you to refuse all or some cookies. You may also delete them after they have been placed on your hard drive. If you do not accept or delete our cookies, some areas of the Websites that you access may take more time to work or may not function properly. For more information about cookies, visit: http://www.allaboutcookies.org.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
“Do not track” signals
“Do Not Track” is an online procedure that is currently under development. Because it is not yet finalized, we adhere to the procedures set out in this Policy and do not monitor or follow any Do Not Track browser requests. We do not track users other than for aggregate statistical purposes.
How we use your personal data
We will only process your Personal Data, including sharing it with third parties, where (1) you have provided your consent which can be withdrawn at any time, (2) the processing is necessary for the performance of a contract to which you are a party (including submitting an application to apply for or renew your certification), (3) we are required by law, (4) processing is required to protect your vital interests or those of another person, or (5) processing is necessary for the purposes of our legitimate commercial interests, except where such interests are overridden by your rights and interests.
We may use Personal Data for the following purposes:
Personal Data you give to us
We will use this Personal Data:
Information we collect about you
We will use this Personal Data:
Personal Data we receive from other sources
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined Personal Data for the purposes set out above (depending on the types of information we receive).
When we share and who can access your personal data
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
We will only transfer your Personal Data to trusted third-parties who provide sufficient guarantees in respect of the technical and organizational security measures governing the processing to be carried out and who can demonstrate a commitment to compliance with those measures.
Selling your personal data
We will not sell your Personal Data to third parties for their use.
Children and privacy
If you are under the age of 18, please do not use or access the Websites. It is not our intention to collect or use Personal Information from anyone under 18 years of age, and we will not knowingly do so. If we are made aware that we have collected any Personal Information from children under the age of 18, and are asked to delete such information from our databases, we will promptly do so. If you have reason to believe that CCHI collected or is in possession of personal information from someone under 18 years of age, please contact us at email@example.com.
Although we use generally-accepted technical and organizational security measures to help protect your Personal Data against loss, misuse or unauthorized disclosure, we cannot guarantee the security of information transmitted to us over the Internet.
Links to Other Websites
Access from Outside the United States
CCHI’s services and products including those provided online via the Websites are intended for practicing and prospective healthcare interpreters in the United States. We are headquartered in the United States. Your Personal Data may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our Websites from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. By using our Services and products, you consent to any transfer of this information.
How long we store your personal data
We will store your Personal Data, in a form which permits us to identify you, for no longer than is necessary for the purpose for which the Personal Data is processed. We may retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights, or if it is not technically reasonably feasible to remove it. Consistent with these requirements, we will try to delete your Personal Data quickly upon request.
We maintain one or more databases related to certification programs to store your Personal Data and may keep such information indefinitely.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure.
The Personal Data that you provide to us is generally stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that once your Personal Data is submitted through our Websites, it will be transferred to our servers in the United States and that the United States currently does not have uniform data protection laws in place.
Correction and removal
If any of the information that we have about you is incorrect, or you wish to have information (including Personal Data) removed from our records, please contact us at firstname.lastname@example.org. We will respond to such requests for information access within 30 calendar days following receipt at the e-mail, unless we notify you that additional time will be required.
Additionally, if you prefer not to receive our newsletters or marketing messages from us, please let us know by clicking on the unsubscribe link within any such message that you receive, or by sending a message to us at email@example.com.
Your European Rights
CCHI’s services and products including those provided online via the Websites are intended for practicing and prospective healthcare interpreters in the United States.
You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your Personal Data) if we intend to use your Personal Data for such purposes, We do not disclose your information to any third party for such purposes. You can also exercise the right by contacting us at firstname.lastname@example.org.
Under European data protection law, in certain circumstances, you have the right to:
Request access to your Personal Data
Request correction of your Personal Data
Request erasure of your Personal Data
Object to processing of your Personal Data
Request restriction of processing your Personal Data
Request transfer of your Personal Data
Withdraw your consent
You can exercise any of these rights by contacting us at email@example.com. We will respond without undue delay, within at least 30 calendar days, unless we inform you that additional time will be required.
Your Californian Rights
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your Personal Data with third parties. CCHI does not disclose Personal data to third parties for direct marketing purposes. You may direct specific inquiries related to this right by contacting us at firstname.lastname@example.org. We will respond to such requests for information access within 30 calendar days following receipt at the e-mail, unless we notify you that additional time will be required. Please note that we are only required to respond to each customer once per calendar year.
By using or accessing the Websites or downloading materials from the Websites, you agree to be legally bound by this Agreement.