What is CCHI’s Refund Policy?

All applicants and candidates seeking CCHI’s certification and CCHI certificants must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

1.       Examination Fees

You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

  • you have not scheduled your exam appointment yet, OR
  • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

Requests for a refund must be received prior to the end of your exam eligibility period:

  • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
  • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

To request a refund, you must contact CCHI via email at info@cchicertification.org.

To apply for a future exam after cancelling and receiving a refund, you must pay full costs.

2.       Application Fees

Application fees are non-refundable.

CCHI does NOT refund the following processing fees for:

  • Initial application
  • Renewal application

 

Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in a jpg, png or pdf formats; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

How can I change or add an email or phone number to my CCHI account (profile)?

Please review these screenshots of the CCHI’s online application system at Your Profile.

Renewal certificate: I renewed 2 months ago, and I did not receive my renewal certificate. Why?

Please check the end date of your active certification. Your certification is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow  on the far right, to view and download the proof of your certification status.

Can I get an ID card with my photo, a photo ID badge?

Yes, you may purchase a CCHI photo ID badge verifying your certification. Click here for details.

Can I get a paper certificate or a color pdf certificate?

CCHI provides a black-and-white pdf certificate the cost of which is included in your exam fee. You may purchase a paper certificate (various kinds) from our vendor directly. The information (including a unique code verifying your certification) is provided in the email to which your certificate was attached (from BrightDoc at orders@brightdoc.com).

How do I receive my certificate?

Your certificate is emailed to you within 2 weeks of receiving the official passing score. The certificate is a pdf attachment to an email that will come from our vendor BrightDoc (orders@brightdoc.com). If you do not receive the certificate within 2 weeks of your getting your official score, contact us at apply@CCHIcertification.org.

Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification, as long as you received our confirmation that your renewal application has been approved.

I did not renew my certification, but I would like to, what should I do?

CCHI may grant extensions in case of certificants experiencing severe hardships. Please describe the hardship that prevented you from completing the process on time and email it to us at renewal@cchicertification.org. Upon review, our staff will inform you if the extension is granted or not, and for how long.

I missed my date of renewal for renewal application, what should I do?

Contact us at renewal@cchicertification.org and describe the reason(s) for missing the renewal date. If your reason indicates severe hardship, CCHI may grant you an extension. If the extension is not granted, you will have to start the certification process again, i.e. submit application, take the relevant exam(s).

I missed my date of renewal for renewal application Years 1 and 2, what should I do?

If you missed the date of submitting the renewal application for Years 1 and 2, don’t worry, as of September 16, 2019, CCHI requires certificants to submit one application every 4 (four years. Login to your CCHI Profile account (at https://cchi.learningbuilder.com), and complete the application. All the previously entered information is in the unified four-year renewal application.

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