All communication with CCHI about testing experience must be in writing. If you experience any technical issues during testing, you need to do 2 things:
No, all exams are administered at CCHI-approved testing sites. The IT complexity of our exams, security requirements, and specific accreditation requirements do not allow us to administer CCHI exams without a proctor present (i.e., at a candidate’s home).
You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.
Rescheduling/Cancellation Fees:
Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.
You can take the CoreCHI™ exam at any time, year-around, depending on the specific testing site availability. There are no “testing windows” for the CoreCHI exam.
You can schedule your exam only after you receive a Notice to Schedule in an email from us. You can always login to your CCHI Profile account and check our emails under the “Communications” tab. Scheduling is done online at https://www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described on the Scheduling page).
Watch this brief video tutorial on how to schedule the exam online: https://youtu.be/VY8qYwemikI
The scores for the CHI™ oral performance exam are emailed to the candidate within 6-8 weeks after the last day of the corresponding testing window. E.g., you took the CHI exam during the winter testing window on January 30, and the last day of the window is February 13, you will receive the score within 6-8 weeks after 2/14, i.e. between March 28 – April 11. For more info about our scoring procedures, see pp. 37-42 of the CCHI Candidate’s Examination Handbook.
The current testing windows are listed at our Scheduling page: in the CHI exam “card” and the corresponding blue “bar.”
Yes, the exam fee is for one (1) administration only. If you fail, you must wait for a specific period, and then pay the exam fee again. The waiting for retake of the CoreCHI™ exam is 90 days, for a CHI™ exam – 90 days or until the next testing window whichever is sooner.
The appointment is scheduled for 1 hour and 30 minutes. The CHI™ oral performance exam, itself, is 60 minutes. Before you start/launch the exam, you have about 20-25 minutes to read the instructions and take a brief demo of the exam (in order to check the speakers volume and the mike), – this time does not count towards the exam time. During the actual 60 minutes of the exam, you will have a timer in the top left-hand corner of the screen to show you how many minutes are left.
Please see resources available at the Education webpage. You may also take a CHI™ Practice exam at http://cchiinterpreters.org. You need to create a free account if you have never used this site before, and then the enrollment key (Study4u).
Please read the Study Tips and other resources available at the Education webpage. You may also purchase the CoreCHI™ Practice exam at http://cchiinterpreters.org. You need to create a free account if you have never used this site before.
