How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

Renewal certificate: I renewed 2 months ago, and I did not receive my renewal certificate. Why?

Please check the end date of your active certification. Your certification is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow  on the far right, to view and download the proof of your certification status.

Can I get a photo ID badge?

Yes, you may purchase a CCHI photo ID badge verifying your certification. Click here for details.

Can I get a paper certificate or a color PDF certificate?

CCHI provides a black-and-white PDF certificate, the cost of which is included in your exam fee. You may purchase various paper certificates directly from our vendor. The information (including a unique code verifying your certification) is provided in the email to which your certificate was attached (from BrightDoc,

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