What policy does CCHI have about the use of credential marks (designations)?

The full texts of the policy for each credential are available at:

In brief, the following distinctions are important:

  • CoreCHI certificants cannot specify a language with the CoreCHI mark.
  • The CoreCHI mark is not available for interpreters of Arabic, Mandarin, and Spanish, they can only earn a higher, language-specific designation (CHI).
  • CHI certificants must specify the primary language of the credential’s performance exam by providing it immediately after the designation either with a hyphen or in parentheses. E.g., Certified Healthcare Interpreter™-Spanish OR Certified Healthcare Interpreter (Arabic) OR CHI-Mandarin. They can no longer use the CHI designation alone after their name.
  • CoreCHI-Performance certificants may specify the primary language of verified language proficiency in the Language Other Than English (LOTE) as long as they follow these conventions:
    – This statement must be placed immediately after the designation, with a coma or with the symbol & or in parentheses.
    – This statement must include either the word “proficient” or “proficiency.”
    E.g., Core Certification Healthcare Interpreter –Performance™, French proficient
    OR Core Certification Healthcare Interpreter – Performance™ (French Language Proficiency)
    OR Core Certification Healthcare Interpreter – Performance™ & French Language Proficiency

With any specific questions, please contact us at renewal@cchicertification.org.

What is the policy about the use of the CoreCHI-P™ credential mark?

The full text of the policy about the use of the CoreCHI-P credential mark is at https://cchicertification.org/uploads/CCHI_CoreCHI-P_mark-use.pdf.

Below are details about the use of the Core Certification Healthcare Interpreter Performance mark.

  • Use title case (Core Certification Healthcare Interpreter Performance), all capital letters (CORE CERTIFICATION HEALTHCARE INTERPRETER PERFORMANCE), or small cap font.
  • Use of the symbol is optional.
  • Always use with one of CCHI’s approved nouns: “certificant,” “professional,” “practitioner,” “certification,” “mark” or “exam.”
  • Always associate with the individual(s) certified by CCHI.
  • Certificants may specify the primary language of verified language proficiency in the Language Other Than English (LOTE) as long as they follow these conventions:

– This statement must be placed immediately after the designation, with a coma or with the symbol & or in parentheses.
This statement must include either the word proficient or proficiency.

E.g., Core Certification Healthcare Interpreter Performance, French proficient
OR Core Certification Healthcare Interpreter Performance (French Language Proficiency)

OR Core Certification Healthcare Interpreter Performance & French Language Proficiency

 

How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

Renewal certificate: I renewed 2 months ago, and I did not receive my renewal certificate. Why?

Please check the end date of your active certification. Your certification is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow  on the far right, to view and download the proof of your certification status.

Can I get a photo ID badge?

Yes, you may purchase a CCHI photo ID badge verifying your certification. Click here for details.

Can I get a paper certificate or a color PDF certificate?

CCHI provides a black-and-white PDF certificate, the cost of which is included in your exam fee. You may purchase various paper certificates directly from our vendor. The information (including a unique code verifying your certification) is provided in the email to which your certificate was attached (from BrightDoc, orders@brightdoc.com).

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