Archive for the ‘Organization News’ Category

CCHI’s support for certificants and candidates affected by current and recent disasters

CCHI Commissioners and staff believe in supporting our certificants, candidates, and the interpreting profession as a cornerstone of our mission. We deeply care for those whose lives, families, and livelihoods have been impacted by recent and ongoing disasters. We understand the overwhelming challenges of rebuilding after such devastation and are here to help ease some of the burden.

To support our community, CCHI is committing $10,000 to assist certificants, affected by the natural disasters, with their renewal fees. This initiative reflects our unwavering dedication to standing with interpreters during times of need, ensuring they can continue their vital work of bridging communication and fostering understanding in every corner of society.

CCHI Commissioners offer the following support to the certificants residing in the areas affected by the wildfires in Southern California as well as those still recovering from the hurricanes in the Southeastern United States:

  1. The certification renewal deadline for the current four-year cycle*  is extended until September 1, 2025.
  2. All certificants in affected areas are eligible to receive a $50 discount towards their certification renewal fee. Please contact us at apply@cchicertification.org to request a disaster relief discount.

* For Southern California certificants affected by the fires: the extension and discount are applied if the renewal deadline is between January 1 – June 31, 2025. For certificants affected by the fall 2024 hurricanes in Florida, Georgia and North Carolina: if the renewal deadline is between September 25, 2024 – July 31, 2025.

CCHI Commissioners offer a 6-month extension to candidates residing in the areas affected by the wildfires and recent hurricanes for scheduling their exams.

Please contact us at info@cchicertification.org with questions (please use “Disaster Relief” in the subject line).

CCHI is looking for certified interpreters of any language to volunteer to create new questions for the CoreCHI exam

We are calling for volunteers to participate in creating new questions for the CoreCHI™ exam! Please fill out the application below and submit it by January 20, 2025. We are looking to convene 2 groups of volunteer Subject Matter Experts (SMEs) – (1) Item Writers and (2) Item Reviewers. Group 1 will work from January 30 through February 25, and Group 2 will work from February 12 through April 10.

CCHI will provide all the necessary orientation and training via online collaboration tools. All tasks will also be performed remotely via video conference calls and other online applications. Please read about the commitment below so that you understand the scope of work.

Please apply only if you are available on the specified days for live Zoom meetings.

Who should apply?

Our goal is to convene a diverse panel of SMEs, CCHI-certified interpreters, who represent healthcare interpreters in the U.S. in a comprehensive manner. We are looking for volunteers – practicing interpreters who have CoreCHI™, CoreCHI-P™, or CHI™ certification (this requirement is mandatory) – who:

  • have various years of experience – from 1 to 10+
  • work in different modalities and different healthcare settings
  • represent different regional varieties of their LOTE (Language Other Than English)
  • may also be managers (but still practicing interpreters)
  • are not trainers of introductory interpreter courses (but may be trainers of continuing education courses).

What are your commitments (if selected)?

  • Sign CCHI’s Confidentiality and Content Security Agreements. (Review our SME Participation Policies prior to applying.)
  • Live participation in two-hour meetings on the dates specified below and several hours of independent work
  1. Be able to complete a self-paced online orientation module between January 30 – February 8,which would require approximately 2-4 hours of time.
  2. Be available for live Zoom video conference meetings, of 2-hour duration each, at 8-10 pm Eastern Time on these dates:

Group 1 – Item Writers – one live meeting on Tuesday, February 11, 2025 (and writing 20 questions between Jan 30 and Feb 25)

Group 2 – Item Reviewers – six (6) live meetings on these Wednesdays:
February 26
March 5, 12, 19, 26
April 2

  1. Be available for independent remote assignments between the meetings.

This is a volunteer project. CCHI will not pay any honorarium for participation in this project. However, CCHI will grant 4 general CE instructional and 2 CE non-instructional hours for participation, and issue a voucher of $100 value that can be applied towards the certification renewal fee.

How to apply?

Click here to download CCHI’s SME Application in MS Word format and here to download it as a fillable pdf file (you’ll have to create a separate file for the essay and bio).

Please fill it out completely (choose the CoreCHI exam and indicate if you wish to be an item writer or item reviewer), and to submit, email the application (including 2 references) AND your current full resume, to solutions@cchicertification.org by 01/20/2025. Only electronically submitted, complete applications will be considered.

If you have any questions about this project or about the SME application, contact us at solutions@cchicertification.org.

You will be notified if you are selected to participate in this project by January 24, 2025.

Thank you for your interest and support!

2024 in Review: End of the Year Message from CCHI Chair Vonessa Costa

Dear CCHI Community and Friends:

As we close this calendar year, we recognize the profound challenges that have shaped our world – political divides, economic uncertainties, and societal fears. Yet, through it all, you have stood resilient in your respective communities as beacons of hope, compassion, and justice.

Your work as healthcare interpreters is nothing short of heroic. Daily, you are the bridge that connects patients to life-saving care, the voice that brings clarity in moments of confusion, and the advocate for those who might otherwise be silenced. In times of uncertainty, your roles as language access champions and health equity catalysts have never been more vital.

This year may have tested your resolve, but it also showcased your strength. Every encounter you facilitated, every barrier you broke down, and every life you touched is a testament to your power. You are more than interpreters – you are agents of system transformation and guardians of dignity in healthcare.

As we move into a new calendar year, remember:

  • You are needed now more than ever. Your work ensures that language access in healthcare remains a right for all, not just a privilege for some.
  • You are part of something greater. In communities worldwide, healthcare interpreters are laying foundations for a future rooted in compassion, understanding, and equity.
  • You have the strength to persevere. Today’s uncertainties will not last forever, but the legacy of your work will.

Take pride in your contributions, and let them strengthen your resolve. Celebrate your victories, big and small, and find moments of joy in the difference you make daily. As you care for others, remember to care for yourself, and to let others care for you. Rest, recharge, and reflect regularly on the extraordinary work you do.

Speaking of extraordinary, 2024 has been a momentous and historic year for CCHI. Some of its highlights included:

  • The year-long celebration of the 15th anniversary of CCHI’s incorporation as a 501(c)6 nonprofit and its public debut as a national certifying body offering a valid, credible, and vendor-neutral certification program for healthcare interpreters in the United States.
  • The 2nd National Healthcare Interpreter Certification Summit (April), themed “Setting the Course for the Next 15”. Click here for our Summit video playlist.
  • The inaugural cycle of the EtoE scholarship (Spring), supporting interpreters in taking their CoreCHI certification to the next level with the performance-based CoreCHI-P credential, the most inclusive healthcare interpreter certification to date!
  • The launch of the #EquityStartsLocally pledge campaign (July), challenging healthcare leaders, language companies, interpreter associations, and other stakeholder groups to strengthen language access infrastructure in the communities to which they provide service and invest in building community capacity for language justice.
  • The “Practiquemos y Crezcamos Microconferencia” (September), a day of virtual learning for Spanish healthcare interpreters which offered a unique combination of expert perspectives from top leaders in the field and interactive skill-building sessions. Save the date for our next virtual learning event, “The Power of Practice” (2/22/25), open to interpreters of all languages!
  • The convening of an Advisory Council (November) to develop the Global Workforce Survey of Healthcare Interpreters, the first of its kind designed to gather comprehensive data about healthcare interpreters’ qualifications, working conditions, and compensation. The survey will reach a wide audience, including freelance and staff interpreters, remote and onsite interpreters, sign and spoken language interpreters, as well as interpreters working both within the U.S. and internationally. The Commissioners see this as a unique opportunity to contribute to meaningful change by fostering greater transparency within our profession. Stay connected with the CCHI Community on LinkedIn, Facebook, and Instagram or subscribe to the CCHI News Digest for announcements about the survey launch!

As we conclude our 15th anniversary year, we also celebrate a groundbreaking achievement  – the CoreCHI-P™ certification has been accredited by the National Commission for Certifying Agencies (NCCA)! This prestigious recognition affirms that the CoreCHI-P™ credential meets the rigorous NCCA Standards for the Accreditation of Certification Programs, reflecting modern standards of practice for the certification industry. The CoreCHI-P™ credential stands out as the only accredited monolingual performance certification for interpreters of all languages! This 7-year journey from concept to validation is a major step forward for healthcare interpreting and health equity. We extend heartfelt gratitude to the interpreters who participated in the trailblazing EtoE Study, past and current Commissioners for their vision and steadfast support, all of our certificants whose trust and commitment fuel our mission, and our Executive Director Natalya Mytareva, whose expertise and tireless dedication guided the application process to success!

Accreditation is not just about meeting standards; it’s about setting them. We look forward to many more milestones! You can help CCHI now by making a monetary gift to advance national certification. Thank you for being a part of the progressive and pioneering community that moves our mission forward.

The road ahead may not always be smooth, but you are not alone. You have a community of professionals who share your calling and stand with you in solidarity. Together, we will continue to create in our respective communities everywhere an environment where every person’s voice is heard, and every life is valued.

Thank you for your courage, dedication, and heart. Keep going – you are making a difference that will carry far beyond this moment.

Warmly, and with deep gratitude,

Vonessa Costa, CCHI Chair

Fall 2024 ETOE™ Exam Scholarship Awards

December 15, 2024

Washington, DC

Certification Commission for Healthcare Interpreters (CCHI)
Health Care Interpreter Network (HCIN)

We are excited to announce the five recipients of the Fall 2024 cycle of the ETOE™ Exam Scholarship! This scholarship supports interpreters who wish to take their CoreCHI certification to the next level with the performance-based CoreCHI-P™ credential. This scholarship cycle is sponsored by HCIN (https://www.hcin.org/).

The Health Care Interpreter Network (HCIN) is a mission‑driven, non-profit membership organization comprising dozens of hospitals and health systems nationwide. Their members share a commitment to eliminating barriers to care for patients with limited English proficiency (LEP) and those who are Deaf or Hard of Hearing, and to elevating the profession of healthcare interpreting. HCIN connects hospital-based interpreter programs in a ‘co-op’ sharing model. This model allows organizations to access highly qualified hospital-based medical interpreters from participating entities, at a relatively low cost. It also provides hospital language access programs with the means to maximize staff efficiencies and control cost and quality of interpreter services. Additionally, HCIN operates an  online continuing education platform for professional interpreters HCIN Learn at https://www.hcinlearn.org/.

The Fall 2024 recipients of the ETOE™ Scholarship, sponsored by HCIN, are:

1. Juliana Barbosa Flores (Portuguese, NC)
2. Olga Chamberlain (Russian, FL)
3. Maria LeVering (Russian, UT)
4. Yasaman Pourkhorsand (Farsi, CA)
5. Blia Yang (Hmong, MN)

CCHI and HCIN celebrate these interpreters’ accomplishments as well as their commitment to professional success. They have much to be proud of, and we wish them the best of luck on their testing and certification journey.

CCHI Commissioners and Staff
Health Care Interpreter Network

CoreCHI-Performance™ Certification is Accredited by NCCA!

We’re overjoyed to announce that the CoreCHI-Performance™ (CoreCHI-P™) certification has been accredited by the National Commission for Certifying Agencies (NCCA) for five years! This prestigious recognition affirms that the CoreCHI-P credential meets the rigorous NCCA Standards for the Accreditation of Certification Programs, reflecting modern standards of practice for the certification industry.

NCCA, the accrediting body of the Institute for Credentialing Excellence, has upheld these standards since 1977 and most recently updated them in 2021. CCHI now joins an elite group of 130+ organizations and 310+ programs accredited by the NCCA, representing excellence across a range of diverse allied health professions, from nurses to EMTs to counselors and beyond. CCHI is the only organization certifying interpreters that has its certification programs accredited by NCCA: CoreCHI, CoreCHI-Performance, and CHI-Spanish!

The CoreCHI-P™ credential stands out as the ONLY accredited performance certification for interpreters of ANY language! This 7-year journey from concept to validation is a groundbreaking achievement and a major step forward for healthcare interpreting and health equity.

We extend our heartfelt gratitude to:

  • The interpreters who participated in the trailblazing EtoE Study and the study sponsors,
  • The subject matter experts (SMEs) who developed the EtoE exam,
  • Our past and current Commissioners for their vision and steadfast support,
  • All of our certificants whose trust and commitment fuel our mission, and
  • Our Executive Director Natalya Mytareva, whose tireless dedication and expertise guided the exam development and accreditation application process to success!

This recognition is not just about meeting standards; it’s about setting them. Here’s to many more milestones to come!

P.S. You can read more about what accreditation means to us here.

CCHI is hiring an Administrative Specialist

CCHI is looking for a qualified candidate, ideally a CCHI-certified interpreter or language access specialist, who possesses excellent written communication skills in English, for a part-time (20 hours per week, hourly rate at $20-26 depending on candidate’s qualifications), remote-work/telecommuting position as Administrative Specialist. The focus of the position is to provide administrative support to CCHI’s Executive Director. Job responsibilities include maintaining CCHI’s records, communicating with various stakeholders, assisting the Executive Director with projects, etc. (See a more detailed job description here.)

Required Qualifications

  • Excellent written communication skills in English
  • Excellent interpersonal skills
  • Ability to work independently and escalate issues to supervisor as needed
  • High attention to details and good organizational skills
  • Ability to prioritize tasks, monitor multiple processes, and work efficiently in a fast-paced environment
  • Excellent computer skills in: Google applications (Drive, Gmail, office, search engine), MS Word, MS Outlook, MS Excel, MS PowerPoint, Zoom, Adobe Acrobat
  • Ability to work with people from different cultures whose primary language is not English
  • Knowledge of CCHI and its programs (e.g., CCHI certification holder)
  • High School diploma or its equivalent

Preferred Qualifications

  • Work experience in the interpreting or healthcare industry
  • Experience with project management
  • Customer service experience
  • Proficiency in a language other than English
  • Bachelor’s degree in customer relations, administration, business, PR, interpreting/translation, or data management

CCHI is an equal opportunity employer offering a competitive salary, paid vacation, sick leave, holidays.

Send your full resume and cover letter by August 19, 2024 to solutions@cchicertification.org.  We’ll get back to selected applicants to schedule an interview. Applications without a cover letter will not be considered. Interviews will be held via Zoom.

Spring 2024 ETOE Scholarship Award Winners

July 15, 2024

Washington, DC

Certification Commission for Healthcare Interpreters (CCHI)

We are delighted to announce the five recipients of the inagugural (Spring 2024) cycle of the ETOE™ Scholarship! This scholarship supports interpreters who wish to take their CoreCHI certification to the next level with the performance-based CoreCHI-P credential. This scholarship cycle is sponsored by the Commissioners of CCHI.

The Spring 2024 recipients of the ETOE™ Scholarship are:

1. Amudu Bahati Jean Pierre Salongo (Kinyarwanda, NY)
2. Chudan Li (Cantonese, CA)
3. Jacob Hogan (ASL, OR)
4. Jay Prasad (Nepali, TX)
5. Valentina Torres (Mixteco, CA)

CCHI celebrates these awardees’ accomplishments as well as their commitment to professional success. They have much to be proud of, and we wish them the best of luck on their testing and certification journey.

CCHI Commissioners and Staff

CCHI Opens Nominations for 4 Commissioner Positions

The Certification Commission for Healthcare Interpreters is opening nominations for four Commission positions for a three-year term beginning in October 2024:

  • Commissioner – 4 vacancies

Nominees for Commissioner must represent a stakeholder group of healthcare interpreters, healthcare providers who work with interpreters, healthcare interpreting industry, or field of language access to health care. Before nominating, please review the expectations of the CCHI Commissioner and the criteria for selecting Commissioners. Also, please read the CCHI Policies for Commissioners at http://cchicertification.org/uploads/CCHI_Policies_for_Commissioners.pdf.

You may nominate yourself or someone else. If you nominate someone, prior to submission of the nomination, that individual must agree to the nomination and to serve for a term of three (3) years.

Nominations must be submitted on the Nomination Form (click to download as a PDF file OR as a MS Word file) as an attachment via email with the subject “CCHI Commissioner nomination” by 8:00 p.m. EDT on August 5, 2024 to: solutions@cchicertification.org

Update to CCHI’s Eligibility Requirement of Language Proficiency in the Language Other Than English (LOTE)

The Commissioners have updated CCHI’s eligibility requirement related to language proficiency in the Language Other Than English (LOTE) based on the results of the national survey “Language Proficiency for Interpreters (LPI)” conducted by CCHI in the fall of 2022. The changes take effect on November 15, 2023, i.e., all applicants whose applications have not been accepted by November 15, must comply with the new requirements. There are no changes to the requirements related to language proficiency in English.

The essence of the language proficiency eligibility requirement has not changed, i.e., all applicants must demonstrate that they are proficient in a LOTE. However, the Commissioners have more clearly defined the scope of accepted documentation verifying language proficiency in the LOTE, based on the national survey results.  CCHI plans to conduct surveys on LPI regularly and update its eligibility requirements as needed.

In brief, the updates relate to the following:

  • Applicants for the bilingual CHI™ credentials have different requirements compared to applicants for the CoreCHI™ and CoreCHI-Performance™
  • All languages are divided into three tiers which define the type of language proficiency documentation applicants need to submit. See more information about the Language Tiers at https://cchicertification.org/language-tiers/.
  • CCHI has established an initial list of language proficiency (LP) testing vendors (see at https://cchicertification.org/language-proficiency-testing/). CCHI is in the process of convening an Advisory Panel that will develop an evaluation process for LP tests and help create a national Registry of Accredited Language Proficiency Tests. Until this Registry is established, CCHI Commissioners approve LP testing vendors at their discretion, applying CCHI’s evaluation criteria.
  • The minimum accepted levels of language proficiency in LOTE are Advanced-Mid on the ACTFL scale and 2+ on the ILR scale (or an equivalent to these levels established for other tests).
  • Applicants who are ASL interpreters have different requirements for the CoreCHI™ and CoreCHI-Performance™ credentials respectively.

Please read the full requirements at https://cchicertification.org/certifications/eligibility/linguistic-proficiency/. The Candidate’s Examination Handbook will be updated shortly.

CCHI is hiring ETOE exam raters

CCHI is looking for experienced interpreters, holders of the CoreCHI-Performance™ certification, with the prior experience as CCHI SMEs, for three (3) positions of raters of the ETOE™ performance exam.

Applications are due by August 19, 2023. Hired applicants are expected to start virtual on-the-job training on August 30, 2023.

Rater is a telecommuting employee position at CCHI that requires the rater to utilize their own computer (or laptop) and broadband internet connection. Rater is responsible for grading the audio responses of CCHI candidates by applying CCHI-defined rubrics in a consistent and unbiased manner and maintaining their knowledge of CCHI rating process by attending rater training sessions.

Required Qualifications

  • Hold the CoreCHI-Performance™ certification
  • At least five (5) years of experience working as a healthcare interpreter as one of the following:
    • Staff – working in a full- or part-time (minimum .5 FTE) position (at a healthcare facility/provider or working for a language services agency)
    • Freelance – the majority of interpreting work must be healthcare-related.
  • Absence of conflict of interest (see the COI Policy at https://cchicertification.org/uploads/CCHI-Policies-Advisors-SMEs-Volunteers.pdf)
  • High School diploma or its equivalent
  • Excellent verbal and written communication, and interpersonal skills
  • Ability to work independently and efficiently
  • High attention to details and good organizational skills
  • Excellent computer skills in: Chrome browser, MS Word, email communication, any virtual meeting platform

Preferred Qualifications

  • Experience as CCHI’s Subject Matter Expert (SME)
  • Work experience in evaluating interpreter performance, teaching a foreign language or English, or editing/reviewing translations
  • Bachelor’s degree in interpreting/translation, foreign language, English, education, or communications-related area

Please read the full job description – click here – before applying.

Send your full resume, cover letter, and the SME Application (see here) by August 19, 2023. We’ll get back to selected applicants to schedule an interview. Applications without a cover letter or SME application will not be considered. Interviews will be held via Zoom.

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