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How do I receive my certificate?

Your certificate is emailed to you within 2 weeks of receiving the official passing score. The certificate is a pdf attachment to an email that will come from our vendor BrightDoc (orders@brightdoc.com). If you do not receive the certificate within 2 weeks of your getting your official score, contact us at apply@CCHIcertification.org.

Your certification renewal certificate is emailed to you within 4-6 weeks of the end date of your active certification, as long as you received our confirmation that your renewal application has been approved.

I did not renew my certification, but I would like to, what should I do?

CCHI may grant extensions in case of certificants experiencing severe hardships. Please describe the hardship that prevented you from completing the process on time and email it to us at renewal@cchicertification.org. Upon review, our staff will inform you if the extension is granted or not, and for how long.

I missed the date to send in my renewal application. What should I do?

Contact us at renewal@cchicertification.org and describe the reason(s) for missing the renewal date. If your reason indicates severe hardship, CCHI may grant you an extension. If the extension is not granted, you will have to start the certification process again, i.e. submit application, take the relevant exam(s).

Do I need to submit a renewal application for years 1 and 2?

No. As of September 16, 2019, CCHI requires certificants to submit one application every four (4) years. Log in to your CCHI Profile account at https://cchi.learningbuilder.com to complete the application.

My account is locked. What do I need to do? Why is my account locked?

There are several reasons depending on your specific situation:

  • Your eligibility to take an exam may have expired before you paid for the exam. You must take the CoreCHI exam within 6 months of the application approval. And, if you are a Spanish, Arabic, or Mandarin interpreter, you must take the CHI exam within 12 months.
  • Your certification may have expired because you didn’t submit your two renewal applications. You must submit both applications to renew your certification – for Years 1&2 and Years 3&4.
  • Your certification may have expired because you submitted the renewal applications less than 30 days before the certification expiration date. It takes us about 4 weeks to review the renewal application, as soon it is reviewed and accepted, your account will become active. No action is needed on your part in this case.

This what you need to do:

  • Login to your CCHI Profile account and check our emails under the “Communications” tab. See what notifications you received from us.
  • Contact us at apply@cchicertification.org and ask to unlock the account.

How can I receive an extension for my renewal application?

CCHI may grant extensions in case of certificants experiencing severe hardships. Please describe the hardship that prevents you from completing the process on time and email it to us at renewal@cchicertification.org. Upon review, our staff will inform you if the extension is granted or not, and for how long.

How can I receive an extension for my application?

CCHI may grant extensions in case of applicants experiencing severe hardships. Please describe the hardship that prevents you from completing the process on time and email it to us at apply@cchicertification.org. Upon review, our staff will inform you if the extension is granted or not, and for how long.

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