What is CCHI’s Refund Policy?

All CCHI certificants, applicants, and candidates must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

1.       Examination Fees

You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

  • you have not scheduled your exam appointment yet, OR
  • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

Requests for a refund must be received prior to the end of your exam eligibility period:

  • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
  • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

To request a refund, you must contact CCHI via email at info@cchicertification.org.

To apply for a future exam after cancelling and receiving a refund, you must pay full costs.

2.       Application Fees

Application fees are non-refundable.

CCHI does NOT refund the following processing fees for:

  • Initial application
  • Renewal application

Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

How can I change or add an email or phone number to my CCHI profile?

Please review the screenshots of the CCHI online application system at Your Profile.

My account is locked. What do I need to do? Why is my account locked?

There are several reasons depending on your specific situation:

  • Your eligibility to take an exam may have expired before you paid for the exam. You must take the CoreCHI exam within 6 months of the application approval. And, if you are a Spanish, Arabic, or Mandarin interpreter, you must take the CHI exam within 12 months.
  • Your certification may have expired because you didn’t submit your two renewal applications. You must submit both applications to renew your certification – for Years 1&2 and Years 3&4.
  • Your certification may have expired because you submitted the renewal applications less than 30 days before the certification expiration date. It takes us about 4 weeks to review the renewal application, as soon it is reviewed and accepted, your account will become active. No action is needed on your part in this case.

This what you need to do:

  • Login to your CCHI Profile account and check our emails under the “Communications” tab. See what notifications you received from us.
  • Contact us at apply@cchicertification.org and ask to unlock the account.

Subscribe and be the first to know.