Scheduling

Test Center Closures

For candidates who have already scheduled an appointment:

To see if your test center is closed due to inclement weather, natural disaster or any other unexpected happenings at the facility, click on the corresponding button below.

You will receive an email notifying you of any such closures and will be able to reschedule without any rescheduling fee.

Test Center Closures

How to Schedule Your Exam

CCHI exams are administered by the testing company Prometric. Scheduling of the exams can be done only after you receive the Notice to Schedule your specific exam. Scheduling for taking exams at a physical test center is done at www.prometric.com/CCHI.

Watch this brief video tutorial on how to schedule an exam: https://youtu.be/VY8qYwemikI

Online testing - CoreCHI exam only

The online, at-home testing is available.

Before scheduling, read all the information at the Online Testing webpage: click here.

ATTENTION: Until further notice, not all MAC operating systems are supported! Please contact us at info@cchicertification.org BEFORE scheduling an online test if you have a MAC computer or laptop.

Scheduling for online testing is done via a special online portal that is different than regular scheduling at a physical test center.

To schedule a new appointment for online, at-home testing: click here

To re-schedule an existing appointment for online, at-home testing (usual fees apply, see another “blue-bar” section below): click here

To cancel an existing appointment (usual fees apply, see another “blue-bar” section below): click here

If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-813-6779 in the U.S., U.S. Territories and Canada (international: +1 443-455-6299; Office hours are Monday through Friday between 8:30 AM and 5:00 PM Eastern Time). Keep in mind that scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, ADA accommodations, etc.; they can only assist you with scheduling if you had trouble with the online system., and they have access to the same pool of appointments as you do in the online portal.

Rescheduling/Cancellation Process

You can reschedule or cancel your exam without any fee penalty, as long as you do so more than 30 (thirty) full calendar days before your scheduled exam date. Candidates must make and confirm all cancellations/changes through the same method (online or via phone) they used to schedule their exam with Prometric. See our instructions in the Notice to Schedule email. Leaving a voice mail for Prometric or test site or CCHI is NOT sufficient to confirm cancellation/change. Your cancellation/change is only complete when you receive a confirmation via email from Prometric or CCHI’s staff.

Rescheduling/Cancellation Fees:

If you want to reschedule/cancel your exam more than 30 (thirty) full calendar days before the exam date, there is no additional fee.
If you want to reschedule/cancel your exam within 6-30 days before the exam date, you must pay Prometric the $35 reschedule/ cancellation fee. The fee is paid online via Prometric’s scheduling webpage (https://www.prometric.com/CCHI).
If you want to cancel/reschedule your already scheduled exam less than 5 calendar days before the exam date (i.e. 1-5 days before the exam date), you, FIRST, must contact CCHI and pay the $150 reschedule/cancellation fee.
If you don’t show up for the scheduled exam, OR if you are more than 10 minutes late, your exam fee is forfeited, and you’ll have to contact CCHI and pay again the full exam fee (the amount depends on which exam you missed).

Please plan your exam date carefully. If you have any questions, contact our testing coordinator Eddie Alnadi at CMSspecialist@cchicertification.org.

Core CHI™ Test Centers

The CoreCHI™ exam is delivered at the testing centers administered by our testing vendor Prometric. You can schedule the appointment at a physical test center at www.prometric.com/CCHI. Before you start, locate your Eligibility Number on the Notice to Schedule that was emailed to you. Plan your testing date carefully because rescheduling or cancelling your appointment may incur an additional fee (see the Rescheduling/Cancellation Process described above). If you have any trouble with scheduling online, you may contact Prometric’s scheduling at 800-864-8373. Keep in mind that the same locations and same scheduling times are available to the scheduling assistants operating that phone line. Also, the scheduling assistants are employees of Prometric and cannot answer any questions related to CCHI’s exams, policies, etc.; they can only assist you with scheduling if you had trouble with the online system.