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Upcoming CCHI Webinars
CE Webinar #34
Partnering with Interpreter-Practitioners: The Intersection of Health Equity, Language Justice, and Social Determinants of Health
When: August 8, 2024 at 1:00 pm ET/ 12:00 pm CT/ 11:00 am MT/ 10:00 am PT
Registration for this webinar is FULL.
Language: English
Presenters: Andrea Henry, CHI-Spanish, CCHI Commissioner, and Kathy Murphy, MSN, RN, PCNS-BC, PNP-BC
Accredited for 1.5 CE hours (general), CEAP ID 10533
Achieving equal outcomes for vulnerable patients often hinges on overcoming language barriers with professional interpreters. It also depends on addressing additional disparities that can be equally disruptive in the path towards health equity. In the Heart Center at Children’s Healthcare of Atlanta (CHOA), the partnership between the medical team and the interpreter team has played a pivotal role in achieving equal outcomes for pediatric cardiac surgical patients. And their success goes beyond mere message conversion. By adopting the interpreter-as-practitioner model, interpreters at CHOA collaborate closely with the medical team, navigating health literacy disparities, distinctions in cultural values and expectations, and overall confusion about how the US healthcare system works.
This presentation explores CHOA’s 20-year journey within its Heart Center, highlighting the evolution of the patient teaching coordinator program (PTC) and the implementation of numerous interventions aimed at improving heart surgery outcomes for pediatric patients. Integral to these efforts are CHOA’s interpreter-practitioners who negotiate and collaborate with PTCs and the medical team, and in doing so, have contributed to erasing barriers and achieving equal outcomes for our Hispanic/Latinx/Latino pediatric patients.
By sharing insights and successes, we aim to illustrate how this integrated and interdisciplinary approach not only addresses communication barriers, but also encourages more trust, alignment of goals, and relationship-building between the medical team and the families that they serve– especially in prolonged, complex cases.
Join us to delve into the strategies, challenges, and achievements that underscore CHOA’s commitment to achieving equality in healthcare for vulnerable pediatric populations.
Presenters
Andrea Henry, CHI-Spanish, is a full-time interpreter at Children’s Healthcare of Atlanta. She has enjoyed working professionally in the field of healthcare interpreting for 28 years, and most of those years have been in face-to-face, dialogue interpreting. Interpreting on the front lines is her biggest joy. Additionally, Andrea has learned a great deal from having worked as a freelance interpreter, a full-time OPI interpreter, an interpreter coordinator for two healthcare organizations, an interpreter trainer, a full-time interpreter in a level 1 trauma center, and a researcher. She has extensive experience in written translation of home care instructions (Spanish to English), public speaking, and mentoring novice interpreters. Andrea’s areas of interest include specialization (e.g., pediatric cancer and pediatric heart defects), outside-the-box methods for navigating technical speech and sociolinguistic bumps, and value-added scripting for improved encounter interaction. Andrea is dedicated to moving our field forward by sharing strategies that improve communication and the patient’s clinical outcome, as well as raise our perceived value. She is strongly invested in keeping interpreters on the front lines by raising awareness of our skill set, improving working conditions and pay. Andrea is the principal investigator on grant-funded research on development and validation of a tool that measures complexity and mental fatigue during healthcare encounters. Finally, Andrea was named Commissioner for the CCHI in 2021 and is an active member of NCIHC.
Kathy Murphy graduated from the University of Missouri Mizzou, Sinclair School of Nursing in 1988. Kathy is a Clinical Nurse Specialist in the Heart Center at Children’s Healthcare of Atlanta-Egleston. Clinical Nurse Specialists play a pivotal role in influencing nursing and nursing practice within a healthcare organization. In her over 30-year tenure at Children’s, Kathy has served as an educator for patient families and staff. Kathy has been responsible for the development of many education materials for cardiac patients and families. She has been awarded the Golden Apple award for Excellence in Patient Education twice. Kathy was a Georgia March of Dimes finalist for Advanced Practice Nursing. Following presentation of her research team’s work on a prenatal to discharge simulation study at Cardiology 2022, Kathy was awarded the 17th Annual Nursing Scientist Award from CHOP in September of last year. In 2023, Kathy was awarded the First Annual Heart of the Heart Center Award.
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Technical Requirements
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Reasonable Accommodation for CCHI webinars
If you require an ADA accommodation, please contact CCHI staff at info@cchicertification.org. We must receive your request for an accommodation no later than two weeks prior to the date of the live webinar. For those who request an accommodation after that date, every effort will be made to provide a reasonable accommodation; however, we may not be able to do so given potential time constraints.
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Certificate of Attendance
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CCHI does not issue certificates of attendance for informational or promotional webinars, e.g. on how to renew certification, because such webinars do not qualify as continuing education (CE).
CCHI does not issue certificates of attendance for webinars presented by other organizations.