We email certificates of webinar attendance as an email message within 2 weeks of the webinar date. During the webinar the specific date is mentioned. Our webinar certificate is an email message, not an attachment. If you think you didn’t receive your certificate, please search your Spam or Promotions folder in your email account. Some email providers, such as Gmail, Hotmail and some hospital email domains, often mistakenly mark our emails (from any @cchicertification.org address) as spam or block it. If that’s the case, try to mark our email address as ‘not-spam’, ‘friend’, or ‘preferred sender’. If you do not find the certificate in your mailbox after the indicated date, contact us at email@example.com.