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What is CCHI’s Refund Policy?

All CCHI certificants, applicants, and candidates must comply with this Refund Policy. Submitting an application online constitutes understanding of and agreement to follow this Policy.

1.       Examination Fees

You may receive an exam fee refund ONLY IF your eligibility to take the corresponding exam has not expired, AND:

  • you have not scheduled your exam appointment yet, OR
  • if you have cancelled your exam appointment with Prometric, CCHI’s testing vendor. (Please be aware a $25 cancellation/rescheduling fee paid to Prometric will not be refunded.)

After you have taken the examination, OR if you missed your exam appointment, NO refunds will be granted.

Requests for a refund must be received prior to the end of your exam eligibility period:

  • For the CoreCHI™ exam – 6 (six) months from the date of the application approval;
  • For a CHI™ exam – 12 (twelve) months from the date of passing the CoreCHI exam.

CCHI does not grant refunds after that date (i.e., after the end of your eligibility).

CCHI charges a processing fee of $12 on all refunds. This amount is subject to change without notice.

To request a refund, you must contact CCHI via email at info@cchicertification.org.

To apply for a future exam after cancelling and receiving a refund, you must pay full costs.

2.       Application Fees

Application fees are non-refundable.

CCHI does NOT refund the following processing fees for:

  • Initial application
  • Renewal application

Reversing transaction charges in connection with payment of these fees without requesting a refund constitutes non-compliance with this policy and may incur disciplinary actions.

How can I change the name on my CCHI account and application?

Only CCHI staff can change the name on your account after verifying the information. Please email a valid document confirming your correct spelling of the name or name change to our Registrar at apply@cchicertification.org. The attached file must be either in JPG, PNG or PDF format; other formats are not accepted.

Some examples of accepted name verification or name change documents:

  • non-expired U.S. driver’s license
  • non-expired passport
  • marriage or divorce certificate with the name change
  • court order confirming name change.

I translate documents. Can this be considered performance-based continuing education?

No, translating a document in itself or research in connection with such translation is not considered to be continuing education.

CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous, and sight translation (and also in translation, for a maximum of 8 hours). PB courses must include instructor-led practice (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting, to practice translation and receive some feedback, or to model the translation of assignments.

I do consecutive interpreting. Can this be considered performance-based continuing education?

No, interpreting (or translating a document) in itself or preparing for an interpreting assignment is not considered to be continuing education.

CCHI defines performance based (PB) training as training aimed to improve the healthcare interpreter’s skills in the three interpreting modes – consecutive, simultaneous and sight translation. PB courses must include instructor-led practice in those modes of interpreting (in-person or online). Online courses do not need to have a human instructor but must be structured in a way that allows the student to practice the three modes of interpreting and receive some feedback or model interpretation of assignments.

 

What is the accepted length (duration) of a continuing education training course or event?

Effective May 1, 2019, the minimum duration of a CE activity is 30 minutes for general topics and 60 minutes for performance-based (PB) topics. Courses of lesser duration are not accepted by CCHI.

A CE activity (workshop, webinar, conference session, online module, etc.) may include PB exercises that are less than 60 minutes. For example, a one-hour workshop accredited as 1 PB CE hour may include 15 minutes of non-performance, introductory content.

For more information about CCHI’s CE requirements, go to http://cchicertification.org/renew-certification/renewal-process/. For more information about CE accreditation, visit https://ceapcchi.org/Home/Guidelines.

Renewal certificate: I renewed 2 months ago, and I did not receive my renewal certificate. Why?

Please check the end date of your active certification. Your certification is valid for 4 years from the date of award (which is the date of passing your relevant exam). Your certification renewal certificate is emailed to you within 4 weeks of the end date of your active certification. So even if you renewed the certification ahead of time, the certificate will be emailed only after the current certification expires. If you need an official proof of maintaining your certification while you are waiting for the certificate, please download a pdf file from the online National Interpreter Registry. Search by your name, and in the results area, click on the down arrow  on the far right, to view and download the proof of your certification status.

I am a trainer, what do I need to provide CCHI for my renewal?

Certificants who are trainers/instructors must provide the following types of documentation as proof of CE.

1. Proof of training delivery – any publicity material (flyer, ad, brochure, conference schedule, etc.) about their training which lists the following information:

  • Credential holder’s name and designation as instructor/presenter/trainer.
  • The title (topic) or name of the educational event.
  • The name of the training entity (organization or individual) delivering the course,
  • The date(s) of the event.
  • The number of actual contact hours of the event.

2. Proof of training experience (e.g., Curriculum Vitae, personal or advisor’s attestation) specifying delivery of any combination of academic and non-academic (conferences, workshops, in-service).

  • 40 hours of training interpreters (any setting, including basic/beginner level training).
  • 40 hours of other training (e.g., language instructor at school or college, cultural competence trainer, instructor of nursing).

Which CE topics are accepted?

CCHI accepts CE topics that are beyond-beginner level of complexity AND address the essential body of knowledge that serves as the context for the healthcare interpreting profession and align with one or more of the knowledge, skills and abilities needed for competent performance of the job of the healthcare interpreter.

For the list of specific accepted categories and topics, go to our Renewal Process webpage and click at the corresponding bar.

What are non-instructional CE activities?

Non-instructional CE activities are defined as “activities that support the healthcare interpreting profession though volunteerism, leadership and research.”

CCHI certificants are allowed, as an option, to submit non-instructional CE equal to up to 8 hours (points) per each four-year cycle towards their certification renewal requirements.

  • One (1) point in non-instructional CE activities equals 1 CE hour for certification renewal purposes.
  • Points are earned for unique and mutually exclusive experiences and not for interrelated experiences (see examples below).
  • Points do not reflect the actual hours of work.

For more details, go to our Renewal Process webpage and click at the corresponding bar.

How many CE hours (CEUs) should I have to recertify?

  • 32 hours of CE addressing healthcare interpreter knowledge and skills are required every 4 years.
  • A minimum of 4 CE hours every four-year cycle must be in performance-based topics. (These hours are required.)
  • A maximum of 8 CE hours every two-year cycle may be earned as non-instructional CE activities. (These hours are optional, not required.)

More information is at the Renewal Process webpage.

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